Deputy Store Manager

Bvlgari; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury jewelry brand in Abu Dhabi is seeking a Deputy Store Manager to assist in optimizing boutique performance and driving sales. You will be responsible for coaching team members, ensuring retail standards, and delivering an exceptional client experience. The ideal candidate will have strong selling skills, knowledge of the luxury market, and the ability to build relationships with clients. This role offers an opportunity to work in a prestigious environment that values excellence and customer satisfaction.

Qualifications

• Proven experience in a luxury retail environment.
• Strong ability to coach and develop team members.
• Excellent communication skills with a customer focus.

Responsibilities

• Assist the Boutique Manager in optimizing boutique performance.
• Coach and train team members in customer service and sales.
• Deliver an excellent client experience and develop relationships with clients.

Skills

Knowledge of Luxury business

Selling Skills

Coaching Skills

Conversation Capability

Customer focus

Proactive selling

Negotiation

Business awareness

Tools

CRM techniques and tools

Store operation applications

Job description

DEPUTY STORE MANAGER in Abu Dhabi

BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for:

Mission

Efficiently assists the Boutique Manager to develop and optimize the boutique's performance and profitability through:

Business Development

• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge/curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

Team

• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
• Daily briefing
• Follow ups on team's KPIS

Operations

• Organize and implement store rotations, shifts and holidays
• Leads and organizes the inventories in liaison with support function teams
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
• Supervises AFFS performance
• Coordinates daily customer service operations
• Ensure the coordination with Mall in regards to mall and police permits
• Supports in identifying stock opportunities and trends
• Make sure all employees adhere to company's policies and guidelines

Clienteling

• To deliver excellent client experience
• To elevate clients' experience within the store
• To share and gather ideas on clienteling activities
• Establish and develop relationship with existing clients and engage new customers to the brand
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Address client concerns/disputes/complains assuring the client satisfaction is restored

Profile

• Knowledge of Luxury business
• Selling Skills
• Coaching Skills
• Conversation Capability
• Store procedures and process
• CRM techniques and tools
• Store operation applications
• Customer focus
• Proactive selling
• Initiative
• Negotiation
• Business awareness
• Role competencies