Department Manager

Fendi; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury fashion brand is seeking a Man's Department Manager in Dubai. This role involves running the department, achieving sales goals, managing stock, and enhancing customer experience. The ideal candidate has at least 5 years of supervisory experience in fashion/luxury sales, preferably with men's products. Strong leadership skills, fluency in English, and excellent communication abilities are essential. Responsibilities include team coaching, client relations, and adherence to company merchandising standards.

Qualifications

• 5 years' experience in a Supervisor role in Fashion / Luxury Sales.
• Exposure to Man's product category is preferred.
• Fluency in English is required.

Responsibilities

• Lead and develop the business of the Department.
• Monitor and achieve category department performance with KPIs.
• Leverage clienteling tools to achieve business goals.

Skills

Leadership

Strong communication skills

Client focus

Retail management system knowledge

Education

Bachelor's Degree or equivalent

Tools

CRM tools

Computer skills

Job description

Position :

The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He / she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.

Category Sales Management and Business Development

• Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Monitor and achieve category department performance with relevant KPIs;
• Analyse the category business, propose and implement action plans to improve results;
• Set category performance target for the team and individual with the Store Manager;
• Be sensitive to competitors' trading activities and give feedback to Store Manager.

Client Management

• Leverage all clienteling tools to achieve Department and Store business goals;
• Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
• Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
• Improve Mystery Shopper Results with action plans;
• Implement appropriate CRM tools and develop loyal customer of particular product category;
• Act as brand category ambassador to educate VIP and new Clients;
• Participate into ad-hoc Clientele projects.

Operations and Visual Merchandising

• Ensure that merchandize is properly managed, displayed, stored and maintained by team;
• Maintain inventory accuracy and shrink rates within company standards;
• Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
• Maintain the Visual Merchandising consistent with Company standards;
• Align periodically visual merchandising and sales performance;

Team Management and Development

• Discuss individual performance every month and coach team members
• Motivate the team so that they perform at their highest level to meet their individual and store objectives
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Conduct category training to the team
• Execute the in-store training routine set by the Store Manager

Profile :

• 5 years' experience in a Supervisor role in Fashion / Luxury Sales with exposure to Man's product category
• Bachelor's Degree or equivalent is preferred
• Fluency in English
• Leadership and experience in managing large teams
• Strong communication skills
• Excellent relationships skills, self-reliant, approachable and patient
• Confidence, organizational skills, professionalism
• Goal oriented approach, multitasking
• Client focus with great business acumen
• Administration and financial skills
• Computer skills and Retail management system knowledge
• Strong knowledge and / or interest for fashion / luxury industry