Delivery Issue Resolution Specialist

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics company in Dubai seeks a Customer Service representative who excels in communication and problem-solving to ensure seamless delivery experiences. You will handle customer inquiries related to delivery issues and coordinate with various teams to provide solutions promptly. Ideal candidates will possess strong interpersonal skills, a High School diploma, and experience in a customer service or operational role, with a commitment to Amazon's mission of customer satisfaction.

Qualifications

• Advanced interpersonal communication skills.
• Ability to effectively prioritize work time.
• Experience in logistics, retail, hospitality, or customer service.

Responsibilities

• Communicate with customers on the telephone.
• Resolve issues for failed deliveries.
• Collaborate with multiple workgroups.

Skills

Interpersonal communication

Multi-tasking

Stakeholder management

Proficiency in English

IT proficiency

Education

High School or equivalent diploma

Tools

Windows Operating Systems

Microsoft Outlook

Job description

A leading logistics company in Dubai seeks a Customer Service representative who excels in communication and problem-solving to ensure seamless delivery experiences. You will handle customer inquiries related to delivery issues and coordinate with various teams to provide solutions promptly. Ideal candidates will possess strong interpersonal skills, a High School diploma, and experience in a customer service or operational role, with a commitment to Amazon's mission of customer satisfaction.