Data Center Technician

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Mid-Level IT Support Technician to deliver technical support and installations for Oracle Cloud Infrastructure. The role requires hands-on experience with server and network maintenance and structured cabling. Candidates must have a Bachelor’s degree in Computer Science or a related field and strong verbal communication skills. The position offers flexible medical and retirement options.

Benefits

Flexible medical options

Retirement options

Volunteer programs

Qualifications

• Hands-on experience in IT Infrastructure support, server, and network maintenance.
• Ability to provide 24/7 site coverage for Oracle OCI datacenter.
• Experience providing client-facing, direct customer support and service.

Responsibilities

• Act as Hardware support expert liaison to other technical teams.
• Participate in the installation and maintenance of production server and network hardware.
• Perform compliance audits and adhere to health & safety processes.

Skills

IT infrastructure

Hands on Hardware Technical Support

Hands on Network hardware support

Structured cabling

Data Center Infrastructure and Operations

Troubleshooting

Inventory Management

Compliance

Customer Service

Good Communication Skills

Education

Bachelor of Science degree in Computer Science or Information Systems

Job description

Job Description

Responsible for effective delivery of hands‑on technical support and installations. This will include server hardware and network break‑fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving incidents and escalations, and clear blocking issues to enable continued delivery of hands‑on technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

About The Candidate

• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience
• Hands‑on experience in IT Infrastructure support, server and network maintenance and structured cabling in a large‑scale mission‑critical environment
• Hands‑on experience and adequate understanding of data center infrastructure and facility operations
• The position involves on‑call which means you should have a driving license and be able to reach Data Center site within 60 minutes
• This position requires working in cramped spaces or elevated locations
• Ability to speak confidently and to communicate clearly in a virtual environment
• Strong adherence to processes and procedure and be a Process Champion
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client‑facing, direct customer support and service
• Ability to work productively in remote cross‑functional teams, resourcefully and independently as an individual
• Highly service‑oriented, reliable, responsible and self‑motivated

Required Experience

• Hands on experience in server and network hardware installation, break‑fix and troubleshooting
• Hands on experience in structured cabling, troubleshooting methodologies and diagnostic procedures
• Hands on experience with new rack deployments and rack decommissioning activities
• Adequate knowledge of data center infrastructure, facility operations including mechanical and electrical
• Adequate knowledge of airflow management (hot aisle, cold aisle, containment etc.)
• Experience with commissioning new whitespace, data center expansion projects and build‑out activities
• Experience with data center and facility operations involving critical incidents and preventive maintenance
• Linux Operating System working knowledge, proficiency in command line tools
• Experience in handling large inventory and implementing quality control
• Networking fundamentals

Responsibilities

• Act as Hardware support expert liaison to other technical & non‑technical teams (e.g. networking, compute, compliance, business operations)
• Understand internal customer problem and provide hands‑on technical solution in a timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server and network hardware
• System board level repair and fault diagnosis within SLAs
• Structured cabling installation is a significant part of this position
• Planning and commissioning new whitespaces and rack positions
• Rack receiving, installation and decommissioning activities
• Performing monthly, quarterly and annual compliance audits
• Adherence to Oracle, site‑specific and customer‑specific physical security policies (access control, escort procedures, asset handling)
• Adherence to defined health & safety processes
• Working as part of a multi‑disciplinary team and be a team player
• Working at customer locations is required
• Keep up with the latest technologies and apply them appropriately

Required Skills

• IT infrastructure, Hands on Hardware Technical Support, Hands on Network hardware support, Structured cabling, Data Center Infrastructure and Operations, Troubleshooting, Inventory Management, Compliance, Customer Service, Good Communication Skills

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Details

• Role Level: Mid‑Level
• Work Type: Full‑Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: http://www.oracle.com
• Job Function: Information Technology (IT)
• Company Industry: IT Services and IT Consulting