Data Analyst (HR & Support)

EMCD; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking an HR & Support Analyst to enhance HR analytics and support data-driven decision-making. The role is fully remote with flexible hours and extensive vacation time, perfect for someone organized and data-savvy. Candidates should have strong SQL skills and a passion for building efficient analytics processes that impact HR and support operations.

Benefits

28 paid vacation days per year

Fully paid sick leave

Support for professional growth

Qualifications

• At least 4 years of experience as a data analyst.
• Experience with ETL concepts is a plus.
• Ability to prioritize stakeholder requests and communicate effectively.

Responsibilities

• Build HR analytics dashboards and reporting processes.
• Analyze hiring funnels and employee engagement metrics.
• Provide analytical support for HR and Support teams.

Skills

Strong SQL skills

Proficiency in BI tools (Tableau, PowerBI, Superset)

Experience with Python

Solid grounding in statistics

Structured mindset

Tools

GitLab

Airflow

Job description

About the job Data Analyst (HR & Support)

EMCD is a leading technology company in the crypto industry, best known as the largest mining pool in Eastern Europe. We are expanding globally and building a comprehensive ecosystem of crypto services, including payment infrastructure, custody, mining solutions and enterprise-grade tools for businesses and institutions.

We are looking for a curious and hands‑on HR & Support Analyst to drive the development of analytics for our people and customer service functions. This is a role for someone who thrives on bringing clarity through data, building structure where there is none, and helping teams make better decisions based on insights.

Key Responsibilities

• Build HR analytics (dashboards, alert systems, and structured reporting processes).
• Design and maintain a robust process for collecting, cleaning, and organizing HR-related data.
• Analyze hiring funnels, team structures, employee engagement, and other people-related metrics to support the HR team in making data-informed decisions.
• Collaborate with recruiters and HR partners to identify key metrics, track progress, and surface actionable insights.
• Assist the Support team by identifying inefficiencies, analyzing user requests, and improving internal and external service quality through data.
• Develop monitoring tools for Support performance, including speed, quality, and workload distribution metrics.
• Provide full-cycle analytical support for HR and Support teams from metrics definition and data collection to recommendations and strategic insights.
• Contribute to the development of a company‑wide data culture, with a focus on operational functions.
• Work on the foundational data model for HR and Support domains.

Requirements

• At least 4 years of experience as a data analyst.
• Strong SQL skills, and experience with Python, including applications outside traditional analysis.
• Proficiency in BI tools such as Tableau, PowerBI, or Superset.
• Solid grounding in statistics and data interpretation.
• A structured mindset and love for organization, order, and clean systems.
• Familiarity with ETL concepts is a plus.
• Experience with GitLab and Airflow is an advantage.
• You will be building analytics processes in a domain that previously had none infrastructure is still forming.
• Many stakeholders and requests will require clear prioritization and good communication.
• The insights you generate will have real, visible impact on how HR and Support operate.

What We Offer

• We operate as a remote‑first company, and you can work from anywhere in the world without location constraints.
• Working hours are fully flexible.
• We provide extended time off: 28 paid vacation days per year, plus 12 additional bonus days.
• Sick leave is fully paid and handled without unnecessary bureaucracy.
• We support professional growth by covering the cost of relevant courses, certifications, and training programs.
• You will have real impact and ownership of meaningful, high‑value tasks, along with the opportunity to help shape core infrastructure in the fintech and crypto space.

Apply today and help us build the future of data in crypto!