Data Analyst

Swoop Recruitment; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency seeks a Data Analyst specialising in Business Intelligence and Customer Journey Analytics. This role in Dubai involves transforming data into actionable insights, managing BI dashboards, and lifecycle analytics. Candidates should have strong experience in Tableau and SQL, with a Bachelor's degree and 4-7 years in data analytics roles. The position offers a competitive salary and the opportunity to make a significant impact on customer engagement and business decisions.

Qualifications

• Strong hands-on experience with Tableau.
• Solid experience with Power BI and DAX.
• Advanced SQL skills, familiarity with data warehouses.
• Experience integrating data from various platforms.

Responsibilities

• Design high-impact dashboards using Tableau and Power BI.
• Create executive-level marketing and operational reports.
• Translate business needs into KPIs and metrics.
• Support end-to-end customer journey and lifecycle analytics.
• Analyze engagement funnels to identify growth opportunities.
• Manage and improve the data warehouse's quality.
• Work with technical teams on data integration.
• Provide insights into marketing performance and ROI.

Skills

Tableau (dashboards, calculations, parameters)

Power BI (data modelling, DAX)

Advanced SQL skills

Understanding of customer journeys and lifecycle analytics

Data integration from CRM and web analytics platforms

Data storytelling and accuracy

Education

Bachelor’s degree in a relevant field

Tools

Tableau

Power BI

SQL

Job description

Overview

Job Title: Data Analyst - Business Intelligence & Customer Journey Analytics (Tableau)

Location: Dubai, UAE

Employment Type: Full-time

Salary: AED 10,000 – 12,000 per month (depending on experience)

We’re working with a highly respected, data-driven real estate brokerage to appoint a Data Analyst specialising in Business Intelligence and Customer Journey Analytics. This is a fantastic opportunity for someone who thrives on turning complex data into compelling insights that shape commercial, marketing and leadership decisions.

This role sits at the heart of the business’s data function. You’ll take ownership of BI dashboards, customer journey reporting and lifecycle analytics, while helping to ensure the underlying data warehouse is robust, reliable and future-proof.

The Opportunity

As Data Analyst, you’ll transform data from across marketing, CRM, web and sales platforms into clear, actionable intelligence. Your work will directly influence how customers are acquired, engaged and converted, supporting smarter decision-making across the organisation.

What You’ll Be Doing

• Designing and delivering high-impact dashboards and reports using Tableau (and Power BI)
• Creating executive-level, marketing, sales and operational reporting
• Translating business needs into meaningful KPIs, metrics and visual stories
• Supporting end-to-end customer journey and lifecycle analytics, from lead generation through to conversion
• Analysing funnels, cohorts, attribution and engagement to identify drop-offs and growth opportunities
• Managing and improving the data warehouse, ensuring clean, well-documented and trusted data
• Working closely with technical teams on data integration, transformations and quality controls
• Providing insight into marketing performance, lead quality, CRM pipelines and ROI
• Continuously improving BI standards, usability and insight quality

What We’re Looking For

• Strong hands-on experience with Tableau (dashboards, calculations, parameters)
• Solid experience with Power BI, including data modelling and DAX
• Advanced SQL skills and confidence working with data warehouses
• A strong understanding of customer journeys, funnels and lifecycle analytics
• Experience integrating data from CRM, marketing automation and web analytics platforms
• A natural data storyteller with a sharp eye for accuracy and governance

Nice to Have

• Experience in real estate, luxury or high-value sales environments
• Exposure to platforms such as Salesforce or HubSpot
• Experience supporting customer journey automation and multi-market reporting

Background

• Bachelor’s degree in a relevant field (Data Analytics, BI, Computer Science or similar)
• Typically 4–7+ years’ experience in data analytics or business intelligence roles

If you’re passionate about using data to improve customer experience, drive conversion and influence strategic decisions, this is a role where your work will genuinely matter.

📩 Apply now or get in touch with us in confidence to learn more.