CX Strategy Lead: Drive Customer Experience Transformation

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international food delivery service is seeking a Senior Manager CX Strategy to lead the transformation of customer experience. You will analyze performance metrics, drive process improvements, and mentor a high-performing team. The ideal candidate has over 7 years of experience in customer experience strategy, strong leadership skills, and a passion for delivering exceptional customer experiences. This full-time role is based in Dubai, UAE, with a focus on collaboration and data-driven decision-making.

Qualifications

• 7 years of experience in customer experience strategy or service design.
• Proven track record of managing high-performing teams.
• Experience with data analysis and translating insights into action.

Responsibilities

• Own and track key CX performance metrics.
• Lead process enhancements and ensure alignment with business goals.
• Mentor and manage a team ensuring high performance.

Skills

Leadership

Data analysis

Stakeholder management

Customer focus

Cross-functional collaboration

Education

Bachelor's or Master's degree in Business Administration, Operations, or related field

Job description

An international food delivery service is seeking a Senior Manager CX Strategy to lead the transformation of customer experience. You will analyze performance metrics, drive process improvements, and mentor a high-performing team. The ideal candidate has over 7 years of experience in customer experience strategy, strong leadership skills, and a passion for delivering exceptional customer experiences. This full-time role is based in Dubai, UAE, with a focus on collaboration and data-driven decision-making.