Customer Support Specialist - Rent Now Pay later -RNPL-

Keyper; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A property management firm in Dubai is seeking an Assistant Relationship Manager to assist and onboard customers onto the RNPL platform. The ideal candidate will have strong communication skills, experience in customer service, and proficiency in both Arabic and English. Responsibilities include responding to inquiries, managing relationships, and supporting lease agreements. This role offers an exciting opportunity in a dynamic team environment.

Qualifications

• Bachelor’s degree in business administration, Real Estate, or a related field.
• Experience in customer service or administrative roles within the real estate or property management industry.
• Proficiency in using property management software and CRM systems.
• Proficiency in Arabic and English.

Responsibilities

• Respond to customer inquiries on the support channel.
• Assist customers onto the RNPL platform.
• Address tenant and landlord inquiries and concerns.
• Assist in the negotiation and execution of lease agreements.

Skills

Effective communication

Relationship management

Data analysis

Customer service

Education

Bachelor’s degree in business administration or related field

Experience in customer service or administrative roles

Tools

Property management software

CRM systems

Job description

About Keyper

At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management.

Job Title

Assistant Relationship Manager - RNPL

Key Responsibilities

• Respond to customer inquiries on the support channel.
• Assist, educate and onboard customers seamlessly onto the RNPL platform.
• Follow the given process of onboarding tenants onto CRM and liaising with the admin team to ensure necessary documentation is in place.
• Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
• Coordinate with the verification and credit assessment teams to ensure timely processing.
• Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills

• Effective communication and relationship management skills.
• Ability to analyze data and prepare reports.
• Proficiency in using digital tools and platforms for property management.
• Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications

• Bachelor’s degree in business administration, Real Estate, or a related field.
• Experience in customer service or administrative roles within the real estate or property management industry.
• Strong organizational and multitasking skills.
• Proficiency in using property management software and CRM systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Arabic and English.