Customer Support Representative

eatOS POS Inc.; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A technology company serving restaurants is seeking a Customer Support Representative. This remote/hybrid position requires strong problem-solving and communication skills, alongside 2-3 years of customer-facing experience. The role involves handling inquiries, providing technical support, and ensuring positive customer experiences. A background in SaaS is preferred, and candidates must manage their own taxes and benefits. Enjoy competitive compensation, flexible work arrangements, and immediate onboarding.

Benefits

Competitive compensation

Paid holidays

Performance-based time-off benefits

Flexible remote/hybrid work setup

Qualifications

• 2-3 years of experience in a customer-facing role.
• Previous experience with SaaS solutions is a plus.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle product and service inquiries via phone, chat, and digital channels.
• Provide remote technical support and guidance to customers.
• Create positive customer experiences in every interaction.

Skills

Customer-focused

Problem-solving

Communication skills

Attention to detail

Sales awareness

Tools

MS Office

Zoom

Basecamp

Google Drive

Job description

Job Description: Customer Support Representative.

Location: Remote / Hybrid (UAE-Dubai).

Job Type: Full-time, Independent Contractor.

Start Date: Immediate.

WHO WE ARE

About eatOS: At eatOS, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We reimagine impact and shape the future with the software of tomorrow supported by outstanding customer experience at every touchpoint.

WHAT WE ARE LOOKING FOR

We're looking for a customer-focused professional who thrives in fast-paced environments and enjoys solving problems while delivering exceptional service. As a Customer Success Representative, you'll deliver high-quality support for our cloud-based technology solutions, interacting directly with customers through phone, chat, and digital channels.

This role is ideal for someone who is empathetic, organized, sales-aware, and comfortable handling multiple priorities.

KEY RESPONSIBILITIES

• Handle product and service inquiries across phone, chat, and digital channels.
• Provide remote technical support and guide customers through solutions.
• Create positive customer experiences on every interaction.
• Make outbound calls, support inside sales activities, and schedule demos.
• Handle and resolve customer complaints, escalating when necessary.Maintain accurate customer interaction records and databases.
• Coordinate effectively with internal departments and cross-functional teams.

REQUIREMENTS

• 2-3 years of experience in a customer-facing role (Customer Support or Customer Success).
• Previous SaaS experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in MS Office, Zoom, Basecamp, and Google Drive.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience supporting or contributing to sales activities.

As an Independent Contractor, you must have:

• Your own reliable computer capable of handling support tools.
• Stable high-speed internet connection.
• A quiet, professional workspace with clear audio/video setup.
• Ability to manage your own taxes and benefits.
• Willingness to use Time Doctor for time tracking.

Work Environment Requirements To succeed in this role, you must have:

• Full-time availability aligned with operational needs.
• A quiet, professional workspace.
• Clear audio and video setup for calls and meetings.
• A reliable computer capable of handling support tools.
• Stable high-speed internet.
• Willingness to use Time Doctor for time and task tracking (mandatory).

Nice to Have

• Experience in restaurant, hospitality, or food service industries.
• Knowledge of restaurant operations.
• Startup or entrepreneurial background.

How We Work

• Flexible full-time engagement (remote or hybrid as required).
• This role is intended for highly skilled customer support professionals only.
• Usage of Time Doctor is mandatory.
• Applicants who do not meet the stated requirements are advised not to apply.

What We Offer

• Competitive compensation based on experience and performance.
• Flexible full-time engagement.
• Remote/hybrid work setup.
• Immediate onboarding.
• Paid holidays and performance-based time-off benefits.
• High-performance, professional work environment.

How to Apply

• Pre-screening.
• Initial Interview.
• Assessment.
• Customer Support Skills Review.
• Basic Requirements & Background Check.
• Final Interview.
• Job Offer.
• Onboarding.

Only candidates meeting the stated requirements will be considered.

About eatOS POS Inc.

eatOS was born in 2017 to help restaurants manage their business and serve customers better. Since inception, it has grown to offer cross segment of products and services that allow restaurants across the country to manage and operate their businesses more efficiently. At the same time, enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.