Customer Support Associate - Forex

Recruiter4you; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A fast-growing fintech company in Dubai is seeking a proactive Customer Support Associate. The ideal candidate should possess a minimum of 1 year of customer support experience and have a background in Forex trading. This role involves being the first point of contact for clients, providing exceptional support and guidance to maximize user success. Strong communication skills and fluency in English are essential, with knowledge of additional languages being a plus. The company offers ongoing training and a collaborative team environment.

Benefits

Ongoing training and professional development opportunities

Clear career progression paths

Supportive team culture

Qualifications

• Minimum 1 year of customer support experience.
• Background in Forex trading is a strong advantage.
• Fluency in English at advanced or near-native level.

Responsibilities

• Provide first-class customer support by addressing inquiries and resolving issues.
• Guide clients through services for a seamless user experience.
• Troubleshoot technical concerns and offer effective solutions.

Skills

Customer support experience

Fluent in English

Problem-solving skills

Tools

Customer support tools and software

Job description

We act as a true HR Business Partner - providing tailored HR advisory while connecting the right talent with the right opportunities. Our focus is on delivering exceptional service and building long-term success for both businesses and candidates.

Recruiter4You is a brand operated by Consultant4You LTD, a company based in Gibraltar. Our client is a fast-growing international fintech company, with its head office in Dubai, dedicated to empowering traders through world-class tools and services. We’re looking for a proactive and experienced Customer Support Associate to join the team and work from their office in Dubai.

In this role, you’ll be the first point of contact for clients, ensuring they receive exceptional support and guidance to maximize their success with our products and services.

Responsibilities

• Provide first-class customer support by addressing inquiries and resolving issues quickly and professionally.
• Guide clients through our services, ensuring a smooth and seamless user experience.
• Troubleshoot technical concerns and offer effective solutions.
• Stay up to date with our products, services, and policies to deliver accurate assistance.
• Record and manage client interactions in the support system for reporting and follow-ups.
• Partner with internal teams to resolve complex cases and continuously improve the customer journey.
• Contribute to the creation of support resources, including FAQs and user guides.
• Track and analyze support trends to recommend improvements.

Requirements

• Minimum 1 year of customer support experience
• Background in Forex trading (1+ year) is a strong advantage.
• Fluent in English (advanced or near-native level).
• Knowledge of an additional language (Spanish, Arabic, Farsi, German, Tagalog, Hindi, Portuguese, etc.) is a plus.
• Strong communication skills, both written and verbal.
• Excellent problem-solving skills and attention to detail.
• Comfortable working both independently and as part of a fast-paced team.
• Proficient with customer support tools and software.
• Ability to stay resilient and multitask effectively under pressure.

What they offer

Ongoing training and professional development opportunities, clear career progression paths and a supportive, collaborative, and growth-focused team culture.