Customer Success Specialist - Payroll & HRMS

Supersub; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A premier payroll outsourcing firm based in Dubai is looking for a Customer Success Specialist to ensure a seamless payroll experience for diverse clients. Key responsibilities include managing client relationships, coordinating payroll services, and ensuring compliance with UAE regulations. The ideal candidate will have 3–5 years of experience in customer service or payroll, deep knowledge of UAE Labour Law, and proficiency in Excel. This full-time role emphasizes a customer-first mindset and offers a dynamic working environment.

Qualifications

• 3–5 years of experience in customer service, payroll coordination, or account management.
• Deep understanding of UAE Labour Law and WPS regulations.
• Proficiency in Excel and experience using CRM or ticketing tools.

Responsibilities

• Serve as the primary contact for client payroll and HR teams.
• Coordinate payroll cycles, ensuring accurate inputs and timely delivery.
• Prepare statutory reports and adhere to UAE Labour Law.
• Monitor client requests and resolve issues efficiently.
• Assist in onboarding new clients and facilitate data validation and training.
• Suggest improvements to client support documentation.

Skills

Customer service experience

Payroll coordination

Account management

UAE Labour Law knowledge

WPS regulations understanding

Proficiency in Excel

Experience with CRM tools

Education

Bachelor's degree in HR, Business Administration, or a related field

Job description

🎬The Role

On behalf of our client, a premier payroll outsourcing firm, we are seeking a Customer Success Specialist based onsite in the UAE. This role ensures a seamless, accurate, and high-quality payroll experience for a diverse portfolio of clients.

Acting as the primary point of contact, you will support client satisfaction and retention by coordinating payroll processes, resolving issues, and proactively improving service delivery.

👤The Responsibilities

• Client Relationship Managementb>: Serve as the primary contact for client payroll and HR teams, providing professional communication and documenting all interactions.
• Payroll Service Coordination: Coordinate payroll cycles, ensuring accurate inputs, validation, and delivery within agreed timelines.
• Compliance & Reports: Support the preparation of statutory reports, WPS files, and end-of-service calculations in adherence to UAE Labour Law.
• Issue Resolution: Monitor client requests and resolve issues efficiently, escalating complex matters to the CX manager when necessary.
• Onboarding Support: Assist in new client transitions, including data validation, training, and handover from implementation to live service.
• Process Improvement: Suggest improvements to reporting tools and client support documentation based on client feedback.

🎓The Skills & Competencies

• Experience: 3–5 years in customer service, payroll coordination, or account management within the UAE.
• Industry Knowledge: Deep understanding of UAE Labour Law, WPS regulations, and free zone requirements.
• Technical Skills: Proficiency in Excel, reporting validation, and experience using CRM or ticketing tools.
• Education: Bachelor's degree in HR, Business Administration, or a related field.

⭐The Differentiators

• Customer-First Mindset: Prioritizinz client satisfaction in every interaction and anticipates needs independently.
• Process Discipline: Maintaining strict confidentiality and ensures accuracy across all client deliverables.

⏳ The Benefits

• Full-time employment based in Dubai, UAE.

✅ The Process

Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer

💼The Employer

Our client is a market-leading provider of payroll and HR services. They focus on redefining the payroll experience through a blend of expert service and advanced technology, providing end-to-end solutions for compliance and payroll management.