Customer Success Specialist

Foodics; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading restaurant management ecosystem provider is seeking a Customer Success Specialist in the UAE. In this role, you'll enable smooth onboarding for clients using Foodics, deliver product training, and act as a client advocate throughout their journey. Ideal candidates should have a diploma or bachelor's degree in relevant fields, strong multitasking skills, and must excel in communication. Join a team that values growth, learning, and client satisfaction while working in a dynamic environment.

Benefits

Highly competitive compensation package

Personal development opportunities

Autonomy and mentoring

Qualifications

• Minimum education requirement is a Diploma or Bachelor’s degree.
• Proficient English communication skills are mandatory.
• Previous experience in SaaS or the F&B industry is highly valued.

Responsibilities

• Enable smooth onboarding for clients using Foodics.
• Deliver training and product knowledge to clients.
• Act as client advocate, ensuring their needs are met.

Skills

Excellent communication skills in English

Strong multitasking capabilities

Ability to thrive in a fast-paced environment

Self-starter

Education

Diploma or Bachelor’s degree in Business Administration

Knowledge of Cloud POS / ERP systems

Job description

Who Are We

Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has achieved three rounds of funding, most recently raising $170 million in the largest SaaS funding round in MENA.

The Job in a Nutshell

We are looking to hire a Customer Success Specialist in UAE to help provide our clients with the smoothest experience. This person will handle accounts, support the onboarding process hand‑in‑hand with the Onboarding team, and work closely with a wide range of tech‑driven F&B outlets throughout the UAE.

Responsibilities

• Enable smooth onboarding, ensuring clients go live successfully with Foodics.
• Deliver product knowledge and training to clients as assigned by Professional Services.
• Educate clients on company activities and initiatives, guiding optimal usage based on processes and SLAs.
• Act as client advocate and consultant, serving as the voice of the customer throughout the journey.
• Ensure agreed quarterly activities are applied to increase system usage and customer dependency, securing renewals and increasing lifetime value.
• Escalate issues requiring upper‑management intervention to the direct manager and relevant units.
• Assist Finance with renewals and outstanding balances for assigned clients.
• Maintain up‑to‑date customer and contact data in the CRM.
• Report potential churn cases in detail to management, coordinating with IT, Finance, and Sales to devise remedies.
• Participate in assignments from Customer Success Management related to programs, exhibitions, client meetings, new initiatives, and special projects.
• Share business requirements (functionalities/features) clearly with IT via Success Management to add value for all clients.
• Continuously update Foodics knowledge, reviewing and testing updates early to advise customers on new features.
• Handle upselling tasks through the CRM, promoting Foodics apps, services, and 3rd‑party integrations to increase lifetime value.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Computer Information Systems, or Computer Science.
• Knowledge of Cloud POS / ERP systems (preferable).
• Excellent communication skills in English (mandatory).
• Strong multitasking capabilities.
• Ability to thrive in a fast‑paced, fun, and demanding environment.
• Self‑starter who can work independently across functional groups on multiple initiatives simultaneously.
• Previous experience in SaaS or the F&B industry.

Benefits

• Highly competitive compensation package, including bonuses and potential shares.
• Personal development opportunities, regular training, and an annual learning stipend.
• Autonomy, mentoring, and challenging goals that create exceptional opportunities for career growth.
• A talented cross‑national team working in 14 countries.