Customer Success & Order Management Specialist

Avery Dennison Smartrac; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A global materials science company based in Dubai is seeking a Customer Service Representative to manage customer accounts and enhance order fulfillment processes. Responsibilities include providing telephone support, resolving complaints, and coordinating with logistics. Candidates should hold a degree and ideally have 3 years of customer service experience. Strong communication and organizational skills are essential for success in this dynamic role.

Qualifications

• Degree or equivalent diploma required.
• 3 years in Customer Service or related experience is a plus.
• Good written, verbal and telephone communication skills.

Responsibilities

• Manage accounts in terms of order processing and fulfillment.
• Provide telephone customer service regarding products.
• Negotiate customer complaints and implement account service strategies.
• Proactively communicate supply chain issues.

Skills

Communication skills

Organizational skills

Problem-solving

Education

Degree or equivalent diploma

Tools

Microsoft Office

Job description

A global materials science company based in Dubai is seeking a Customer Service Representative to manage customer accounts and enhance order fulfillment processes. Responsibilities include providing telephone support, resolving complaints, and coordinating with logistics. Candidates should hold a degree and ideally have 3 years of customer service experience. Strong communication and organizational skills are essential for success in this dynamic role.