Customer Success Manager

Walker Lovell; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global intelligence and data specialist is seeking a talented professional to manage high-value client accounts across the MENA region. The role requires fluency in Arabic and English, supporting client satisfaction and driving strategic growth. Ideal candidates will bring strong commercial acumen, emotional intelligence, and experience within data, SaaS, or financial sectors. This position offers an opportunity for international exposure and significant responsibility in a fast-growing environment.

Benefits

Strong base + performance-linked bonus

Global benefits platform

International travel and exposure

Progression path into regional leadership

Qualifications

• Proven success managing complex client accounts in a data, SaaS, or subscription‑led business.
• Fluency in Arabic and English, with cultural awareness across MENA markets.
• Experience in commodities, pricing, or financial data is a strong advantage.

Responsibilities

• Own and grow a portfolio of high-value clients across the MENA region.
• Lead strategic account reviews and collaborate with sales.
• Act as a trusted advisor, mapping client workflows and integrating data.

Skills

Client account management

Fluency in Arabic

Fluency in English

Strong commercial acumen

Job description

Package & Benefits

• Strong base + performance-linked bonus
• Global benefits platform
• International travel and exposure
• Progression path into regional leadership

Why This Business

This is a global intelligence and data specialist serving the commodity markets for over 150 years. Their analytics and pricing data power critical decisions for clients across agriculture, metals, energy and more. With recent investment into Customer Success and a renewed focus on strategic growth, they’re expanding fast in new markets – and MENA is next. Backed by private equity and driven by innovation, this is a rare chance to join a globally respected name in a regional buildout phase.

What You’ll Be Doing

• Own and grow a portfolio of high-value clients across the MENA region, ensuring adoption, satisfaction and retention
• Lead strategic account reviews, collaborating with sales to unlock upsell and cross-sell opportunities
• Act as a trusted advisor, mapping client workflows and enabling deeper integration of the business’s data and insights
• Build regional influence – from client visits to internal visibility, you’ll be the go‑to expert for customer success in MENA

What You’ll Bring

• Proven success managing complex client accounts in a data, SaaS, or subscription‑led business
• Fluency in Arabic and English, with cultural awareness across MENA markets
• Strong commercial acumen and emotional intelligence – you know when to listen, and when to lead
• Experience in commodities, pricing, or financial data is a strong advantage

Who This Suits

You’re a commercially driven relationship builder who thrives in growth markets. You want more than just renewals – you want to shape strategy, drive outcomes, and build something from the ground up. You excel in international, matrixed businesses and you’re ready to own your patch as the go‑to expert for the region.

Apply now for a confidential conversation with Walker Lovell.