Customer Success Account Manager

Soluis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading virtual engagement firm is seeking a proactive Customer Success / Account Manager in Dubai or RAK. You will be the primary contact for clients, managing relationships to ensure smooth adoption of their immersive installations. Ideal candidates have 3+ years of experience in account management within architecture or creative media and hands-on knowledge of Unreal Engine. This role offers a full-time contractor position with competitive salary based on experience.

Qualifications

• 3+ years of experience in client success or account management in architecture or real estate.
• Experience with Unreal Engine immersive environments.
• Fluent written and spoken English.

Responsibilities

• Serve as the first point of contact for existing clients.
• Host Unreal Engine virtual twin sessions and demos.
• Capture client feedback and document decisions.

Skills

Client success management

Stakeholder management

Presentation skills

Technical fluency

Education

Degree in Architecture, Engineering, or Interactive Media

Tools

Unreal Engine

Job description

Overview

Customer Success/ Account Manager- UAE

Based Dubai or RAK with travel across UAE

Permanent/ Full time contractor

Salary dependent on experience: Base OTE

At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations focusing on real estate leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.

Due to growth we are seeking a proactive Customer Success / Account Manager to manage our client relationships ensuring smooth adoption and high-value outcomes across virtual twins immersive installations and real-estate visualisation solutions. Youll act as the clients trusted partner managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.

Responsibilities

• Serve as the first point of contact for existing clients translating design intent into actionable guidance for visualisation teams.
• Host Unreal Engine virtual twin sessions immersive demos and workshops
• Capture client feedback document decisions and feed actionable insights into workflows and roadmaps.
• Draft proposals and scopes providing fast clear turnarounds for client requests.

Qualifications

• 36 years of experience in client success account management or project-side client partnerships within architecture real estate or creative media production.
• Hands-on experience with Unreal Engine immersive environments or XR/AV setups.
• Strong stakeholder management facilitation and presentation skills especially in-person demos.
• Technical fluency to bridge client design teams and production workflows.
• A degree in a relevant field (Architecture Engineering Interactive Media) or equivalent experience.

With experience of working in the UAE you should have fluent written and spoken English and a driving licence.

We look forward to hearing from you

#LI-Remote

Required Experience:

Manager