Customer Solution Advisor - Media & Entertainment - Dubai

Vizrt; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology provider in Dubai seeks a Customer Solutions Advisor to enhance customer engagement through tailored technical solutions. The ideal candidate will have strong experience with Vizrt solutions and a deep understanding of broadcast media. This role focuses on designing workflows that improve operations and create value for broadcasters. Join a dynamic team driving innovation in an evolving media landscape.

Benefits

Comprehensive medical, dental, and vision insurance

Generous vacation days and sick leave

Opportunities for ongoing training

Qualifications

• 5+ years in Pre-Sales, Solutions Engineering or Broadcast Engineering within Media & Entertainment.
• Proven ability to design solutions that align with customer goals.
• Experience in fast-paced, live production environments.

Responsibilities

• Design end-to-end technical solutions.
• Deliver hands-on demonstrations emphasizing business outcomes.
• Collaborate closely with Sales to define opportunity strategy.

Skills

Hands-on experience with Vizrt solutions

Deep understanding of broadcast production

Excellent communication skills

Ability to work on site with media organizations

Creative problem-solving

Tools

Viz Engine

Viz Artist

Viz Trio

Viz Flowics

NDI

Job description

The Customer Solutions Advisor, Media & Entertainment is a customer‑facing technical and workflow specialist who helps broadcasters, studios and media organizations achieve measurable outcomes through Vizrt’s solutions. This role focuses on designing and demonstrating solutions that drive engagement, streamline operations, and deliver creative and business value across broadcast, digital and cloud‑first environments. Rather than focusing on individual technologies, this position connects customer goals to outcomes powered by Vizrt’s end‑to‑end ecosystem, enhancing storytelling, improving viewer experience, increasing operational efficiency and enabling innovative production models. The ideal candidate combines strong technical expertise with an understanding of the business of media, helping customers modernise and succeed in a rapidly changing landscape. We champion inclusion and we value each other’s stories.

Benefits

• Health Insurance: Comprehensive medical, dental and vision insurance plans to keep you and your family healthy.
• Paid Time Off: Generous vacation days, sick leave and holidays to ensure a healthy work‑life balance.
• Professional Development: Opportunities for ongoing training.

Recruitment Process

Recruiter – Screening – Team Interview – Case Interview – Final Interview – Customer Engagement & Advisory Lead, outcome‑based discovery sessions with broadcasters, studios and digital media teams. Focus on customer outcomes such as audience growth, workflow efficiency or production flexibility and design tailored solutions that deliver measurable results. Translate customer objectives into value‑driven solution recommendations supported by clear workflows and metrics for success. Act as a trusted advisor to producers, technical directors, creative teams and executives bridging technical design and business impact. Build lasting relationships with key stakeholders to ensure long‑term alignment with Vizrt’s innovation roadmap.

Solution Design & Architecture

• Design end‑to‑end technical solutions.
• Develop detailed workflows, solution diagrams, integration plans and validation documents that reflect customer goals and broadcast best practices.
• Ensure every solution aligns with industry trends, cloud migration strategies and the evolving needs of modern media operations.
• Collaborate closely with Product Management, R&D, Cloud and Professional Services to deliver cohesive, outcome‑focused solutions.

Demonstrations & Technical Storytelling

• Deliver hands‑on demonstrations that emphasize business outcomes showing how Vizrt technology simplifies production, reduces costs or improves viewer engagement.
• Create storytelling experiences that clearly link creative and technical workflows to strategic goals.
• Tailor demonstrations for diverse audiences, from engineers and artists to management and executives.

Sales Partnership

• Partner with Sales to define opportunity strategy and ensure all engagements highlight customer outcomes and value realization.
• Contribute to proposals, scopes and solution outlines that clearly connect technology investments to measurable results.
• Identify opportunities to expand adoption through use cases tied to ROI, audience reach or production scalability.

Cross‑Functional Collaboration

• Work with Professional Services to plan and validate outcome‑based proof of concepts (POCs).
• Support Customer Success teams to ensure solutions deliver sustained value after deployment.
• Provide feedback from the field to Product Management and Engineering to influence product direction and feature prioritisation.
• Represent Vizrt at key regional industry events, conferences and workshops to share best practices and customer success stories.

Required Experience

• Hands‑on experience with Vizrt solutions and workflows (Viz Engine, Viz Artist, Viz Trio, Viz Pilot Edge, Viz Flowics, Viz Mosart or similar).
• Deep understanding of broadcast production, real‑time graphics, live operations and newsroom or automation workflows.
• Proven ability to design, present and deliver solutions that align with customer goals and KPIs.
• Excellent communication skills with the ability to articulate value to both technical and non‑technical stakeholders.
• Ability to work on site with Middle East media organisations as required.

Preferred Qualifications

• 5+ years in Pre‑Sales, Solutions Engineering or Broadcast Engineering within Media & Entertainment.
• Knowledge of NDI, SMPTE ST 2110, MOS newsroom integration, cloud workflows (AWS or Azure) and automation systems.
• Experience with XR technology, real‑time graphics, virtual studio workflows or AR/VR environments.
• Strong understanding of audience engagement strategies, monetisation models and digital transformation in broadcasting.
• Experience working in fast‑paced, live production environments.

Competencies

• Strong applied technical knowledge of Vizrt solutions and broadcast media workflows.
• Deep understanding of the relationship between storytelling, technology and audience outcomes.
• Excellent communication, presentation and consultative skills.
• Ability to lead customer engagements confidently and translate technical capabilities into business value.
• Creative problem‑solving and an outcome‑oriented mindset.
• Collaborative and proactive approach across Sales, Product, Engineering, Professional Services and Customer Success teams.
• Ability to work independently and manage multiple priorities effectively.

Reporting

Reports to: Vice President of Customer Solutions Advisory, M&E

Location Requirements

Based in Dubai. Must be able to work out of the Dubai office at least 2–3 days per week. Travel to customer sites, events and studios as required.