Customer servicer executive - Emirati female

Reliance Career Opportunities; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking Emirati females for the role of Customer Service Executive. The position involves managing customer inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates will possess a high school diploma or equivalent, demonstrate strong multitasking abilities, and have prior experience in customer service or sales. This role offers an opportunity to work in a fast-paced environment within the food industry.

Qualifications

• Previous experience in customer service or sales is preferred, food industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Respond to customer inquiries and provide accurate information on products and services.
• Process customer orders ensuring timely fulfillment.
• Resolve customer complaints and build strong relationships.

Skills

Communication Skills

Problem-Solving

Multitasking

Adaptability

Education

High School Diploma or Degree

Tools

Microsoft Office Suite

CRM or order management software

Job description

About the job Customer servicer executive - Emirati female

Date Posted: 22-11-24

Job location: Dubai - UAE

Candidate Must be in UAE

*high school / diploma holders / degree holder / freshers can APPLY

Key Responsibilities & Accountabilities:

• Customer Inquiries: Respond to customer inquiries and provide timely, accurate informationon products, orders, and services.
• Order Management: Process and manage customer orders, ensuring accurate entry andtimely fulfillment.
• Product Recommendations: Offer expert product recommendations and assist customers inselecting the right products based on their needs.
• Logistics Coordination: Coordinate with logistics to ensure on-time delivery and provideupdates on order status.
• Issue Resolution: Professionally resolve customer complaints, returns, and issues, ensuringcustomer satisfaction at all times.
• Relationship Building: Build and maintain strong relationships with customers to drive loyaltyand repeat business.
• Team Collaboration: Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
• Record Maintenance: Maintain accurate records of customer orders, communications, andfeedback in the system for future reference.
• Customer Account Management: Update and manage customer account information,ensuring data accuracy.
• Customer Feedback: Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.

Requirements:

• Experience: Previous experience in customer service, sales, or a related role. Experience in the foodindustry is a plus.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability toengage and assist customers.
• Problem-Solving: Strong problem-solving abilities and a customer-first attitude.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience withCRM or order management software.
• Teamwork: Strong collaborative skills to work with different teams and ensure smooth processes.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.