Customer Service Team Lead – Growth & Ops (Dubai)

Oxford Nanopore Technologies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology company in Dubai seeks a highly motivated Customer Service Team Leader to join their Customer Services team. The role involves leading a team of Customer Service Agents, monitoring performance, and ensuring exceptional customer satisfaction. Candidates should have extensive experience in customer service and proven people management skills, alongside a degree or equivalent qualifications and familiarity with ERP/CRM systems like Dynamics 365. This position is office-based and involves occasional travel.

Qualifications

• Extensive customer service experience is required.
• Proven people management skills and ability to motivate teams.
• Familiarity with ERP/CRM systems and global shipping is helpful.

Responsibilities

• Lead and mentor a local team of Customer Service Agents.
• Set KPIs and monitor performance of team members.
• Oversee end-to-end order processing and compliance.

Skills

Customer service experience

People management skills

Strong communication

Education

3 A-levels or a degree

Tools

Microsoft Office

Dynamics 365

Salesforce

Job description

A technology company in Dubai seeks a highly motivated Customer Service Team Leader to join their Customer Services team. The role involves leading a team of Customer Service Agents, monitoring performance, and ensuring exceptional customer satisfaction. Candidates should have extensive experience in customer service and proven people management skills, alongside a degree or equivalent qualifications and familiarity with ERP/CRM systems like Dynamics 365. This position is office-based and involves occasional travel.