Customer Service & Sales Specialist | Experience Leader

Al-Futtaim Automotive; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Abu Dhabi is seeking a Customer Service Specialist to enhance the shopping experience by effectively handling inquiries, supervising a team, and maintaining visual merchandising standards. The ideal candidate has strong customer service skills, problem-solving abilities, and experience in cash handling. This role offers an opportunity to contribute to operational excellence and customer satisfaction.

Qualifications

• Proven experience in customer service and problem-solving.
• Ability to supervise and motivate a team effectively.
• Experience in managing cash floats and financial procedures.
• Familiarity with services like Bra Fit or Suit Fit.
• Excellent verbal and written communication skills.

Responsibilities

• Provide professional and efficient customer service addressing inquiries and complaints.
• Supervise daily department operations and support the customer service team.
• Ensure visual merchandising meets company guidelines.
• Count and balance cash floats and follow financial policies.
• Oversee specialized services like Bra Fit and Suit Fit.

Skills

Customer service skills

Problem-solving abilities

Supervising and coaching

Attention to detail

Effective communication skills

Job description

A leading retail group in Abu Dhabi is seeking a Customer Service Specialist to enhance the shopping experience by effectively handling inquiries, supervising a team, and maintaining visual merchandising standards. The ideal candidate has strong customer service skills, problem-solving abilities, and experience in cash handling. This role offers an opportunity to contribute to operational excellence and customer satisfaction.