Customer Service Representative MEA (LC Specialist)

Adisseo France S.A.S; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global leader in feed additives based in Dubai seeks a candidate to manage the Letter of Credit and enhance Customer Experience. Responsibilities include customer relationship management, order processing, and coordination with various departments. The ideal candidate will possess hands-on experience with Letters of Credit, exceptional communication skills, and at least 5 years of experience. This role offers a multicultural work environment and diverse cultural benefits.

Benefits

Inclusive & diverse culture

Care program and performance incentives

Continuous training and mentoring

Innovative projects with cutting-edge technology

Qualifications

• Very well hands on experience in Letter of Credits and SAP.
• Excellent interpersonal and communication skills.
• Good analytical and problem solving ability.

Responsibilities

• Manage the Letter of Credit & Customer Experience.
• Customer claim management and contract/orders follow-up.
• Provide Sales support and order book management.

Skills

Experience in Letter of Credits

Customer-oriented

Stakeholder management

Interpersonal skills

Analytical and problem solving

Ability to work under pressure

Education

Bachelor’s Degree

Fluent in English, ideally French and Arabic

Tools

SAP

Microsoft Office

Job description

Overview

Welcome diversity and apply as you are! At Adisseo, we cherish the value of diversity whatever it may be.

Mission

In this role, you will be responsible for managing the Letter of Credit & Customer Experience of our customers by proactively identifying issues & building relationships.

Responsibilities

• Customer Relationship management
  • Collect customer information to manage reliable, up to date and compliance customer master data
  • Customer claim management by capturing, collecting and managing answer in accordance with our service level agreement
  • Management of agent commissions and volume rebates and their payment on time
• Manage order preparation, registration and follow‑up
  • Daily Order processing within SLA but not limited to invoicing.
  • Management and contract/orders follow‑up.
  • New customer creation in coordination with Finance.
  • Coordination of customer deliveries together with plant supply chain.
  • Documentation including verification and coordination with IMEA CS Team.
  • Check and follow‑up of product allocation.
  • Follow‑up orders with transporters/3PL/freight forwarders.
  • Checking, Validation and transmission of invoices along with other required documents including LC.
  • Payment coordination for agent commission and volume rebate.
  • Transport cost optimization.
  • Proactive approach, anticipating various issues on orders.
• Export documentary remittance
  • Handle entire LC process (from draft to finalization) and follow‑up with the bank.
  • Issue export document remittance according to international trade rules
  • Follow‑up of legalization process with administrative institution (Chamber of commerce, consulate and embassy).
  • Strict follow‑up on clearance with Freight Forwarders to ensure there is no Demurrage.
  • Coordinate with certification body to receive appropriate certifications for clearances.
  • Well‑versed in Import/Export documentation/process handling.
  • Maintain structured storage of complete documentation for all inbound/outbound logistics activities.
• Provide Sales support
  • Provide status of contracts, orders and product allocation follow‑up
  • Participate to sales forecast when required.
  • Schedule weekly calls with Sales to inform current status of orders placed and upcoming orders.
  • Update respective sales managers for billing status for current and upcoming months based on shipping schedules and product availability.
  • Order Book Management.
  • Daily/Weekly sales report in coordination with sales team.
• Anticipate back‑up activities within Customer Service team to ensure business continuity.

Internal and External Relations

• Agents, Distributors and direct customers
• Sales Manager
• Customer Service
• Finance & Credit Management
• Plant Supply Chain
• Market Access department
• Banks
• Administrative institutions
• Freight forwarder

Qualifications

• Very well hands on experience in Letter of Credits and SAP.
• Customer oriented.
• Good stakeholder management skill.
• Excellent interpersonal and communication skills.
• Energetic, well organized, self initiated and coordination skill.
• Good analytical and problem solving ability to identify creative solution.
• Good process understanding.
• Ability to work in a matrix organization.
• Ability to work under pressure keeping quality in focus.

Education

• Bachelor’s Degree is required.
• Language: fluency in English, ideally French and Arabic speaker.
• Computer: SAP / Microsoft office
• Experience: min 5 years.

What we offer

• Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work‑life balance in a respectful and safe work environment.
• Benefits: care program, vacation & paid time off, profit‑sharing and performance incentives.
• Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
• Sustainable and innovative company: work on meaningful projects using cutting‑edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.