Customer Service Representative | Hertz | Financial Services Rental & Leasing

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading rental service company in Dubai is seeking a Customer Service Representative to deliver exceptional service and manage rental transactions. Responsibilities include greeting customers, handling inquiries, processing rentals, and promoting additional products. The ideal candidate should have a university degree, at least 2 years of experience in customer service, and strong communication skills. Fluency in English is required, while knowledge of Arabic is advantageous. This role is crucial in driving sales and ensuring customer satisfaction.

Qualifications

• Strong customer relations and team building skills.
• Effective in setting priorities and scheduling activities.
• Excellent communication, problem solving, and analytical skills.
• At least 2 years experience in the customer service industry.
• General understanding of the car rental industry.

Responsibilities

• Greet customers professionally and create a welcoming environment.
• Handle customer inquiries, complaints, and service requests efficiently.
• Process rental transactions accurately and timely.
• Upsell additional products and services to maximize revenue.
• Collaborate with operations to ensure vehicle availability.

Skills

Customer relations

Team building

Communication skills

Problem solving

Analytical skills

Education

University graduate

Job description

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Customer Service Representative | Hertz | Financial Services Rental & Leasing

Overview Of The Role:

• The Customer Service Representative is the face of the company, delivering exceptional service and managing rental transactions to ensure a seamless experience from pickup to return. The role is instrumental in driving sales, promoting additional products and services, and maximizing revenue opportunities. Success in this position is defined by high customer satisfaction and efficient service operations, contributing to overall business performance.

What You Will Do:

Customer Interaction

• Greet customers professionally and create a welcoming front‑office environment.
• Handle customer inquiries, complaints, and service requests efficiently and professionally.
• Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.
• Resolve issues quickly to ensure a high level of customer satisfaction.
• Support loyalty program enrollment and promote brand offers and campaigns.

Transaction Management

• Process rental transactions accurately, including check‑ins, check‑outs, and returns.
• Verify customer credentials and ensure compliance with rental policies and procedures.
• Ensure timely and accurate invoicing for all rental transactions and additional charges.
• Maintain accurate records in the rental management system.
• Monitor and follow up on reservations, no‑shows, and late returns.

Sales and Revenue

• Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.
• Promote additional brand offers and campaigns to drive sales.
• Contribute to overall business performance through proactive selling.

Operational Support

• Collaborate with operations and fleet teams to ensure vehicle availability and timely service.
• Maintain a clean and organized front‑office workspace.
• Smooth process flow between Operations, Brands & Rental adhere to set standards.

Required Skills To Be Successful:

• Strong customer relations and team building skills.
• Effective in setting priorities and scheduling activities.
• Excellent communication, problem solving, and analytical skills.

What Qualifies You For The Role:

• University graduate.
• At least 2‑year experience in the customer service industry.
• General understanding of the car rental industry.
• Fluent English; Arabic and other language skills are advantageous.