Customer Service Representative- Filipino Speaking

Avery Dennison; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global materials science company in Dubai is seeking a Customer Service Representative to manage order processing and provide customer support. The ideal candidate will have a degree, excellent communication skills, and experience in customer service. Responsibilities include managing accounts, resolving complaints, and coordinating with logistics. This full-time position offers a compensation range of AED 4,500 - AED 5,500 monthly.

Qualifications

• 2–3 years in customer service or related experience is a plus.
• Able to effectively manage many priorities and issues.
• Understanding of function-specific software.

Responsibilities

• Manage accounts regarding order processing and fulfillment.
• Provide telephone customer service about products.
• Identify customer needs and take appropriate actions.
• Investigate and resolve complaints professionally.

Skills

Good written communication skills

Good verbal communication skills

Good telephone communication skills

Data entry skills

Organizational skills

Attention to detail

Strong follow-up abilities

Ability to manage priorities

Education

Degree or equivalent diploma

Tools

Microsoft Office

Job description

Customer Service Representative- Filipino Speaking

• Full-time
• Compensation: AED 4,500 - AED 5,500 monthly

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Job Description

• Manage accounts in terms of order processing, order follow‑up, pricing integrity, on‑time deliveries, and complete order fulfillment.
• Provide telephone customer service regarding the company’s services and/or products.
• Identify customer needs and determine appropriate actions.
• Promote and sell the company’s products or services.
• Investigate and resolve complaints, evaluating and resolving them professionally and tactfully.
• Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting product testing, and approving replacement orders.
• Authorize credit memos/refunds within policy and established procedures.
• Implement account service strategies and support all aspects of service, including price quotes, technical and product recommendations, and sample coordination.
• Initiate and implement initiatives to improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on inquiries.
• Provide responsive order‑management support, including order entry, expediting, and shipment information to customers.
• Proactively communicate supply‑chain issues and provide alternatives.
• Attend technical training seminars.
• Back up team members when workload requires.
• Partner with Inside Sales to assist in achieving sales goals.

Qualifications

• Degree or equivalent diploma required.
• 2–3 years in customer service or related experience is a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills, with attention to detail and strong follow‑up abilities.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office and function‑specific software.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.