Customer Service Representative - Emirati Talent

Kaizen; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading property management company in Dubai is seeking a Customer Service Representative to provide exceptional service and enhance client relations. The ideal candidate will be an Emirati National with a Bachelor’s degree and have experience in customer service, preferably in real estate. Proficiency in Arabic and English, along with good organizational skills, is essential. Immediate joiners are preferred.

Qualifications

• Must be an Emirati National with a Family Book.
• Customer service experience, preferably in real estate/property management.

Responsibilities

• Respond to customer inquiries through various channels.
• Provide detailed information about services and leasing options.
• Address customer concerns and resolve issues effectively.
• Maintain accurate records and update the CRM system.
• Collaborate with departments to meet customer requests.
• Provide feedback to improve service delivery.
• Conduct follow-ups to ensure customer satisfaction.
• Assist in customer service initiatives.
• Stay informed about industry trends.

Skills

Proficient in Arabic and English

Good with Microsoft Office (Excel)

Strong organizational skills

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

KAIZEN Asset Management Services, a premier property management firm based in Dubai, is committed to excellence in service and client satisfaction. We are currently seeking a highly skilled and motivated Customer Service Representative, specifically targeting Emirati talent, to enhance our team's capability in providing outstanding customer support.

This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service.

Responsibilities

• Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.
• Provide detailed information about our property management services, leasing options, and amenities.
• Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and update the CRM system as needed.
• Collaborate with other departments to ensure customer requests are met in a timely manner.
• Provide feedback on customer interactions to improve service delivery and customer experience.
• Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.
• Assist in developing and implementing customer service initiatives to enhance overall customer engagement.
• Stay informed about industry trends and developments to better assist customers.

Education & Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.

Experience: Customer service experience (real estate/property management preferred).

Skills:

• Proficient in Arabic and English (written and spoken).
• Good with Microsoft Office (especially Excel) and CRM software.
• Strong organizational, problem-solving, and interpersonal skills.

Qualities:

• Self-motivated team player interested in new technology.
• Able to work well in a fast-paced environment, anticipate issues, and offer solutions.
• Detail-oriented and professional.

CAN JOIN IMMEDIATELY.