Customer Service Representative-Apparel Industry

Avery Dennison; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in materials science in Dubai is seeking a full-time Customer Service Representative to manage accounts, provide customer support, and resolve issues. The ideal candidate will have a degree and 2-3 years of experience in customer service, coupled with strong communication and organizational skills. This role does not offer remote work.

Qualifications

• 2-3 years in customer service or related experience is a plus.
• Good written, verbal, and telephone communication skills.
• Able to effectively manage many priorities and issues.

Responsibilities

• Manage accounts in terms of order processing and fulfillment.
• Provide telephone customer service regarding products.
• Investigate and resolve complaints professionally.

Skills

Customer service

Communication skills

Data entry

Organizational skills

Problem-solving

Education

Degree or Equivalent Diploma

Tools

Microsoft Office

Job description

Job Description

REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include but are not limited to:

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provides telephone customer service regarding the company’s services and/or products.
• Identifies customers needs and determines appropriate action.
• Promotes and sells the company’s products or services.
• Investigates and resolves complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluates and resolves customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff and approving replacement orders.
• Authorizes credit memos/refunds within policy and according to established procedures.
• Implement account service strategies.
• Principal liaison with marketing and sales for assigned customers.
• Implementation of marketing programs for assigned accounts.
• Support all aspects of service to the customer including price quotes and quote follow-up, technical and product recommendations and sample department coordination.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry or expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team members when workload makes this necessary.
• Partner with Inside Sales to assist in achieving sales goals.

Qualifications

• Degree or Equivalent Diploma required.
• 2-3 years in Customer Service or related experience is a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills; detailed oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems such as Microsoft Office and function specific software.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEO M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Remote Work: No

Employment Type: Full-time