Customer Service Representative-Apparel Industry

Avery Dennison Smartrac; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A global materials science and digital identification company based in Dubai is seeking a Customer Service Representative. The role involves managing accounts, providing customer service, and resolving complaints. Candidates should have a degree, excellent communication skills, and experience in customer service. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 3 years in Customer Service or related experience is a plus.
• Understanding of applicable computer systems.

Responsibilities

• Manage accounts in terms of order processing and fulfillment.
• Provide telephone customer service regarding products.
• Promote and sell the company's products or services.
• Investigate and resolve customer complaints.
• Coordinate with Logistics and Operations on planning and scheduling.

Skills

Good written, verbal and telephone communication skills

Good data entry and organizational skills

Detail oriented

Able to effectively manage many priorities

Education

Degree or equivalent diploma

Tools

Microsoft Office

Job description

Company Description

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $ billion. Learn more at.

Job Description

• Manage accounts in terms of order processing, order follow up, pricing integrity, on‑time deliveries, complete order fulfillment.
• Provide telephone customer service regarding the company's services and/or products.
• Identify customer's needs and determine appropriate action.
• Promote and sell the company's products or services.
• Investigate and resolve complaints.
• Use a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluate and resolve customer complaints professionally and tactfully.
• Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorize credit memos/refunds within policy and according to established procedures.
• Implement account service strategies.
• Principal liaison with marketing and sales for assigned customers.
• Implement marketing programs for assigned accounts.
• Support all aspects of service to the customer including price quotes and quote follow‑up, technical and product recommendations and sample department coordination.
• Initiate and implement initiatives to improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back up team members when workload makes this necessary.
• Partner with Inside Sales to assist in achieving sales goals.

Qualifications

• Degree or equivalent diploma required.
• 3 years in Customer Service or related experience is a plus.
• Good written, verbal and telephone communication skills.
• Good data entry and organizational skills; detail oriented and good follow‑up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office and function specific software.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE / M / F / Vet / Disabled. All your information will be kept confidential according to EEO guidelines.