Customer Service Representative

Airlines; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline in Dubai is searching for a courteous Airport Customer Service Agent to assist passengers and ensure a smooth airport experience. Key responsibilities involve check-in and boarding assistance, baggage handling, and managing customer inquiries, all while upholding safety regulations. Ideal candidates should possess strong customer service skills and a professional demeanor.

Qualifications

• Strong customer service skills and a courteous demeanor.
• Ability to assist travelers effectively during check-in and boarding.
• Familiarity with airport procedures and regulations.

Responsibilities

• Greet passengers and assist at check-in counters.
• Verify passenger documents and assist with baggage handling.
• Manage customer complaints and provide solutions.

Job description

We are seeking a courteous and professional Airport Customer Service Agent to provide excellent service to passengers at the airport. The role involves assisting travelers during check-in, boarding, and arrival, handling inquiries, and ensuring a smooth and pleasant airport experience that aligns with company and airline standards.

Key Responsibilities

• Greet passengers and provide assistance at check-in counters, boarding gates, and arrival areas.
• Verify passenger documents such as tickets, passports, and visas.
• Assist with baggage handling, tagging, and resolving lost or damaged luggage issues.
• Provide flight information, gate updates, and travel assistance to passengers.
• Coordinate with security, immigration, and airline teams for smooth passenger flow.
• Handle special requests for elderly passengers, unaccompanied minors, and persons with disabilities.
• Manage customer complaints calmly and provide effective solutions.
• Ensure compliance with airport and airline safety regulations.
• Prepare and process necessary reports and documentation as required.
• Uphold a professional image and deliver exceptional customer service at all times.