Customer Service Representative

InZone; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service firm based in Dubai is looking for an experienced Customer Service Representative. The successful candidate will deliver high-quality customer support through various channels, including live chat, calls, and email. Responsibilities include managing client inquiries and escalations, tracking interactions, and ensuring service standards are met. Candidates should have a bachelor’s degree and 2-3 years of experience in a similar role, along with good communication and organizational skills.

Qualifications

• Minimum 2-3 years of experience in a customer service role within a corporate/service-based industry.
• Experience in live chat, call, and email support across various platforms.
• Hands-on experience in handling face-to-face client escalations.

Responsibilities

• Provide customer support via live chat, inbound/outbound calls, and email.
• Handle client inquiries, complaints, and service requests in a timely manner.
• Manage and resolve customer escalations, including face-to-face interactions.
• Log and track all customer interactions in CRM and ticketing systems.

Skills

Communication skills

Time-management

Multitasking

Interpersonal skills

Education

Bachelor’s degree in any discipline

Tools

MS Office

Job description

We are seeking a meticulous and experienced Customer Service Representative to join our team. The ideal candidate will play a crucial role in delivering high-quality customer support, managing client interactions across multiple channels, and ensuring timely resolution of queries and escalations in line with service standards.

Responsibilities

• Provide customer support via live chat, inbound/outbound calls, and email.
• Handle client inquiries, complaints, and service requests in a timely and professional manner.
• Manage and resolve customer escalations, including face-to-face interactions.
• Log and track all customer interactions in CRM and ticketing systems.
• Coordinate with internal teams to ensure prompt issue resolution.
• Maintain service quality standards and meet SLA requirements.
• Prepare basic reports and maintain trackers using MS Office tools.
• Ensure compliance with company policies and customer service procedures.

Education & Experience

• Minimum 2-3 years of experience in a customer service role within a corporate/service-based industry.
• Bachelor’s degree in any discipline.
• Experience in live chat, call, and email support across traditional and non-traditional platforms.
• Hands-on experience in handling F2F client escalations.
• Good communication and interpersonal skills.
• Strong prioritization, time-management, and multitasking skills.
• Basic proficiency in MS Office applications.