Customer Service Representative

Exinity; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A financial services company in Dubai seeks an experienced support specialist fluent in English and Mandarin to assist clients with account management and troubleshooting. Responsibilities include live support, complaint resolution, and liaison with compliance. The role offers a competitive salary, discretionary bonuses, and a hybrid working policy.

Benefits

Competitive salary

Discretionary performance-related bonus

Paid sick leave

Interest-free loans

Flexi benefits / Quarterly allowance

Global Employee Assistance Programme

Qualifications

• Fluent in English and Mandarin is a must.
• Knowledge of other languages is an advantage.
• Previous experience in a similar position will be considered an advantage.
• Knowledge of Financial Market is advantageous.

Responsibilities

• Assist clients worldwide through live support.
• Provide support and troubleshooting on various platforms.
• Handle Backoffice queries.
• Deal with complaints promptly and effectively.

Skills

Fluent in English

Fluent in Mandarin

Good command of communication skills

Ability to work efficiently under pressure

Proficient in MS Office

Job description

Responsibilities

• Must be Fluent in English and Mandarin
• Assist clients worldwide through live support
• Answer emails assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
• Impeccable telephone etiquette and management
• Handle of Backoffice queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for opening new accounts

Qualifications

• Fluent in English and Mandarin
• Knowledge of any other languages is an advantage
• Good command of communication skills required
• Ability to work efficiently under pressure
• Proficient in MS office application and computer skills
• Knowledge of Financial Market will be considered an advantage
• Previous experience in similar position will be considered an advantage

Additional Information

• Competitive salary
• Discretionary performance related bonus
• Paid sick leave days for self and for taking care of your dependents
• Interest free loans
• Hybrid working policy
• A focus on your wellbeing including talks and access to self-development tools
• Flexi benefits / Quarterly allowance
• Global Employee Assistance Programme

Remote Work

No

Employment Type

Fulltime