Customer Service Representative

EST Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is looking for a friendly and solution-oriented Customer Service Representative. This role is the first point of contact for customers, focusing on resolving issues and providing excellent service. Successful candidates will have strong communication skills and a customer-first attitude, with preferred experience in customer service. The position offers competitive salary, visa and medical insurance, and opportunities for training and career development.

Benefits

Competitive salary

Visa and medical insurance

Paid annual leave

Training and career development opportunities

Positive work environment

Qualifications

• Proven experience in a customer service role is preferred.
• Professional appearance and a customer-first attitude.
• Ability to work flexible hours including weekends or holidays.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and concerns efficiently.
• Maintain detailed records of customer interactions.
• Coordinate with other departments to address customer needs.

Skills

Excellent communication

Strong problem-solving abilities

Interpersonal skills

Attention to detail

Fluent in English

Proficiency in Microsoft Office

Education

High school diploma or bachelor's degree

Tools

CRM systems

Job description

We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries via phone email chat or in person.
• Provide accurate information about products services and company policies.
• Resolve customer complaints or concerns efficiently and professionally.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to address customer needs.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Stay updated on company products services and promotions.
• Handle order processing returns and exchanges as needed.

Requirements

• High school diploma or bachelors degree.
• Proven experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Fluent in English; Arabic or other language skills are a plus.
• Professional appearance and a customer-first attitude.
• Ability to work flexible hours including weekends or holidays.

Benefits

• Competitive salary.
• Visa and medical insurance.
• Paid annual leave and public holidays.
• Training and career development opportunities.
• Positive and multicultural work environment.