Customer Service Representative

Courier/Freight; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company in Dubai is looking for a Customer Service Representative to handle customer inquiries and complaints effectively. This role requires maintaining a professional attitude, processing orders, and addressing customer issues across various channels. Ideal candidates should have experience in customer service and be proficient in computer use. Interested applicants can send their CVs via the provided email.

Qualifications

• Experience in customer service roles is preferred.

Responsibilities

• Maintain a professional attitude towards customers.
• Respond promptly to inquiries.
• Resolve customer complaints efficiently.
• Process orders and maintain records.

Skills

Calmness under pressure

Computer literacy

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalation of complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

Please send your CV via Email: [e-mail]