Customer Service Representative

Wio Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial platform in the UAE is seeking a Customer Service Representative to deliver exceptional support to customers through various communication channels. The ideal candidate will have 1-3 years of experience in customer service, preferably in fintech or banking. Key skills include strong communication, problem-solving abilities, and tech-savviness. Join a vibrant team that values creativity and growth, with opportunities to shape the future of banking.

Benefits

Creative and growth-focused culture

Diverse team

Opportunities for learning and innovation

Access to exclusive products and perks

Qualifications

• 1-3 years of customer service experience in fintech, banking, or digital platforms.
• Ability to communicate clearly and simply with customers.
• Calm under pressure and adept at problem-solving.

Responsibilities

• Engage with customers via chat, phone, and email.
• Understand products to offer tailored support.
• Identify opportunities to improve customer experience.

Skills

Customer service experience

Strong communication skills

Problem-solving mindset

Tech-savvy

Fluency in English

Tools

CRM systems

Omnichannel communication platforms

Job description

About Wio

Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.

Role Overview

As a Customer Service Representative, you’ll be the voice of Wio. You’ll help our customers navigate their financial journeys, solve problems with empathy and precision, and deliver experiences.

What You’ll Responsible For

• Engage with customers via chat, phone, and email to resolve inquiries and provide guidance.
• Be a Wio expert — understand our products, features, and ecosystem to offer tailored support.
• Champion customer experience by identifying opportunities to simplify and improve our services.
• Collaborate with teams across Wio to ensure customer feedback drives continuous improvement.
• Meet and exceed performance goals around response times, quality, and satisfaction.
• Stay curious — keep up with new features, policies, and fintech trends to always be one step ahead.

What Are We Looking For

• 1–3 years of experience in customer service, preferably in fintech, banking, or digital platforms.
• Strong communication skills — you’re clear, friendly, and know how to make complex things simple.
• A problem-solving mindset and the ability to stay calm under pressure.
• Tech-savvy — comfortable using digital tools, CRM systems, and omnichannel communication platforms.
• Fluency in English (Arabic or other languages are a plus!).
• A genuine passion for helping people and a belief that banking can be smarter, faster, and more human.

Why Join Wio

• A culture that celebrates creativity, curiosity, and growth.
• Work with a diverse, future-focused team shaping the next era of banking.
• Opportunities to learn, grow, and contribute to meaningful innovation.
• Exclusive access to Wio’s evolving suite of products and perks.