Customer Service Officer

A Leading Consulting Company In UAE; United Arab Emirates; On-site; AED 10,000 - 12,000; Full time

Job summary

A prominent consulting firm in the UAE seeks a Customer Service Officer to deliver exceptional customer service at service centers. The role involves handling customer applications, ensuring compliance with operational standards, and managing queues in busy times. Ideal candidates will have a high school diploma, relevant experience, and strong customer service skills. Fluency in English is required, along with a basic understanding of UAE visa processes. The position promises a dynamic work environment with opportunities for professional growth.

Qualifications

• 1–2 years experience in customer service, visa centers, or similar service industry roles.

Responsibilities

• Receive, verify, and process customer applications.
• Guide customers on required documents and process steps.
• Manage queue handling and token issuance.
• Perform accurate data entry with zero-error standards.
• Assist with biometric enrollment as required.
• Support applicants with form filling and submissions.
• Ensure compliance with data protection standards.

Skills

Strong customer service and communication skills

Ability to handle high applicant volume professionally

Attention to detail and accuracy in data entry

Basic proficiency in MS Office and typing

Understanding of UAE visa/passport procedures

Ability to work in multicultural and high-pressure environments

Education

High School Diploma

Graduate Degree

Job description

Position Details

Job Description – Counter Staff Company: To be Decided Designation: Customer Service Officer Department: Operations Reporting to: Manager Customer Service Excellence Geographical Location: UAE (Abu Dhabi, Dubai, Sharjah, Ajman, RAK, Fujairah, UAQ, Al Ain, Western Region)

Job Purpose

To provide exceptional customer service to customers visiting the service centers for travel services.

The role requires accurate document handling, data entry, queue management, and strict adherence to quality, compliance and operational standards.

Roles and Responsibilities

• Receive, verify, and process service customer applications.
• Guide customers on required documents, process steps, and service fees.
• Manage queue handling, token issuance, and customer flow during peak hours.
• Perform accurate and timely data entry with zero-error standards.
• Assist with biometric enrollment as required.
• Support applicants with form filling and digital submissions when required.
• Ensure strict compliance with PII data protection and security standards.
• Assist with cash handling, receipts, and daily reconciliation.
• Coordinate with logistics teams according to SOP.
• Ensure compliance with service-level requirements, and client guidelines.
• Cross-sell and promote Value Added Services (where applicable).
• Maintain customer satisfaction through professional behaviour and issue resolution.
• Participate in all required operational and security trainings.
• Assist Centre Management in maintaining audit compliance and internal process accuracy.

Qualifications & Experience

• Minimum: High School Diploma
• Preferred: Graduate Degree
• 1–2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.

Skills & Key Competencies

• Strong customer service and communication skills.
• Ability to handle high applicant volume professionally.
• Attention to detail and accuracy in data entry.
• Basic proficiency in MS Office and typing.
• Understanding of UAE visa/passport procedures is an advantage.
• Ability to work in multicultural and high-pressure environments.

Additional Requirements

• Fluency in English required.
• Knowledge of Hindi/Malayalam/Tamil is an advantage.
• UAE service-centre experience preferred.
• Must maintain mission compliance and ICAC service standards.