Customer Service Manager

ZF; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A multinational service company is seeking an experienced Customer Service Manager in Dubai to lead a team in delivering exceptional service. This role involves managing customer inquiries, optimizing processes, and ensuring high levels of customer satisfaction. Ideal candidates will have strong leadership and communication skills, with a minimum of 2-3 years of commercial experience. Join us to make a positive impact in customer support.

Qualifications

• Minimum 2-3 years of commercial experience and 4-6 years in customer support.
• Demonstrated leadership skills in managing teams.
• Excellent interpersonal and communication skills.
• Experience leading remote teams effectively.

Responsibilities

• Lead commercial and technical support to ensure customer satisfaction.
• Manage customer inquiries across multiple channels.
• Coordinate resources for optimal customer availability.
• Set service levels and track performance for improvement.
• Train and develop team members for service standards.
• Optimize sales desk processes for efficiency and quality.
• Implement continuous feedback culture for improvements.
• Support sales campaigns and manage customer-related info.

Skills

Leadership

Interpersonal skills

Problem-solving

Communication

Job description

Req ID 76069
Dubai, United Arab Emirates
ZF Services Middle East Limited Liability Company

Customer Service Manager

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager:

1. Lead commercial and technical support to ensure high customer satisfaction
2. Manage customer inquiries across multiple communication channels
3. Coordinate team resources to guarantee optimal availability for customers
4. Set service levels, track performance, and drive continuous improvement
5. Develop working instructions and train the team to uphold standards
6. Optimize sales desk processes to enhance efficiency and service quality
7. Implement a culture of continuous feedback to improve customer experience
8. Support sales campaigns, ensure contracts, and manage all customer-related information (quotes, contracts, invoices, etc.)

What we expect from you as a Customer Service Manager:

1. Minimum 2-3 years of commercial experience and 4-6 years of customer support
2. Demonstrated leadership and problem-solving skills
3. Excellent interpersonal, networking, and communication skills
4. Experience in leading remote teams in a matrix organization
5. Rigor in managing targets
6. Fostering collaboration and empowerment
7. Impacting and influencing skills
8. Positive attitude

Be part of our ZF team as a Customer Service Manager and apply now!

Contact

Tereza Echurov

Required Experience:

Manager