Customer Service Manager

TRW; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service company in Dubai is seeking an experienced Customer Service Manager to lead their team. The role involves managing customer inquiries, optimizing service processes, and ensuring high satisfaction levels. Ideal candidates will have at least 3 years of commercial experience, strong leadership abilities, and experience in remote team management.

Qualifications

• Minimum 3 years of commercial experience in customer service.
• Demonstrated leadership and problem-solving skills.
• Experience in leading remote teams.

Responsibilities

• Lead commercial and technical support to ensure high customer satisfaction.
• Manage customer inquiries across multiple communication channels.
• Optimize sales desk processes to enhance efficiency.

Skills

Leadership

Problem-solving

Communication

Interpersonal skills

Collaboration

Job description

Overview

Req ID 76069 • Dubai, United Arab Emirates • ZF Services Middle East Limited Liability Company

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager

• Lead commercial and technical support to ensure high customer satisfaction
• Manage customer inquiries across multiple communication channels
• Coordinate team resources to guarantee optimal availability for customers
• Set service levels, track performance and drive continuous improvement
• Develop working instructions and train the team to uphold standards
• Optimize sales desk processes to enhance efficiency and service quality
• Implement a culture of continuous feedback to improve customer experience
• Support sales campaigns, ensure contracts and manage all customer-related information (quotes, contracts, invoices, etc.)

What we expect from you as a Customer Service Manager

• Minimum 23 years Commercial experience and 46 years customer support
• Demonstrated leadership & problemsolving skills
• Excellent interpersonal networking and communication skills
• Experience in leading remote teams in a matrix organization
• Rigor in managing targets
• Fostering collaboration & empowerment
• Impacting and influencing skills
• Positive attitude

Be part of our ZF team as Customer Service Manager and apply now!

Contact

Tereza echurov

Required Experience: Manager