Customer Service Experience Trainer

Restore Talent Solutions; Dubai; On-site; AED 60,000 - 120,000; Part time

Job summary

A professional training organization is seeking experienced freelance Customer Experience & Service Excellence Trainers to deliver impactful corporate workshops across the UAE and GCC. Candidates should possess strong skills in customer service delivery, complaint handling, and adapting sessions for diverse audiences. Successful trainers will engage with various client programs focusing on service excellence and customer loyalty, contributing practical insights and feedback for ongoing improvements.

Qualifications

• Proven experience delivering customer service or CX training.
• Strong facilitation and presentation skills required.
• Ability to adapt training for multicultural audiences.

Responsibilities

• Deliver engaging customer service training workshops.
• Facilitate interactive sessions using role plays and case studies.
• Support managers in building customer-focused KPIs.
• Provide actionable feedback post-delivery.

Skills

Customer service delivery

Customer experience strategy

Complaint handling

Service leadership

Fluency in English

Facilitation skills

Job description

Job Summary

Restore Talent Solutions is expanding its network of professional freelance Customer Experience & Service Excellence Trainers to deliver high-impact corporate training programs across the UAE and GCC.

We are seeking facilitators with strong expertise in customer service delivery, customer experience strategy, complaint handling and service leadership. Trainers will be engaged on a project basis to deliver workshops for frontline teams, call centres, supervisors and service leaders.

This opportunity is ideal for experienced corporate trainers who want to partner with RTS on upcoming client programmes focused on service excellence and customer loyalty.

Key Training Areas Covered

• Customer Relationship Management (CRM) in Service
• Etiquette for Excellent Customer Service
• Telephone Skills for Customer Retention
• Customer Care & Multi-Channel Service
• Customer Experience (CX) Excellence
• Handling Difficult Customers with Emotional Intelligence
• Digital Customer Service & Social Media Skills
• Service Recovery & Turning Complaints into Opportunities
• Service Leadership for Supervisors
• Cross-Cultural Customer Service

Key Responsibilities

• Deliver engaging customer service and CX training workshops for corporate and institutional clients
• Facilitate interactive sessions using role plays, real-life scenarios and case studies
• Train frontline teams on communication, professionalism, empathy and service recovery
• Support supervisors and managers in building service culture and customer-focused KPIs
• Adapt delivery for multicultural audiences across the GCC
• Represent Restore Talent Solutions professionally during client engagements
• Provide feedback and practical action recommendations after delivery

Requirements & Qualifications

• Proven experience delivering customer service, CX or hospitality/service leadership training
• Strong facilitation, presentation and group engagement skills
• Ability to deliver training across diverse customer-facing environments (call centres, service desks, retail, etc.)
• Professional fluency in English (Arabic is a strong advantage)

Preferred Experience

• Experience training in sectors such as hospitality, aviation, banking, retail, healthcare or government services
• Familiarity with CX metrics (NPS, CSAT, service recovery frameworks)
• Background in emotional intelligence, conflict resolution or service leadership coaching
• Ability to facilitate multiple programmes across the RTS service excellence portfolio

Engagement Model

This is a freelance trainer pool opportunity with assignments offered based on:

• Trainer specialization
• Client delivery requirements and location
• Availability and programme demand

Apply Now

If you are an experienced Customer Experience or Service Excellence facilitator and would like to partner with Restore Talent Solutions we welcome your application.