Customer Service Executive - UAE

People Perfect; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A professional advisory firm in Dubai is seeking a Customer Service Executive to provide exceptional HR and administrative support. The successful candidate will manage customer inquiries and office operations, ensuring high satisfaction and efficiency. Candidates should have a relevant degree and 1-2 years UAE experience in customer service or administration. Proficiency in MS Office and strong communication skills are essential for success in this fast-paced environment.

Qualifications

• 1 to 2 years of UAE experience in customer service or office administration.
• Strong verbal and written communication skills in English.
• Professional attitude, punctuality, and attention to detail.

Responsibilities

• Attend all incoming sales inquiries and provide accurate information to ensure customer conversion.
• Handle customer inquiries and complaints empathetically for satisfaction.
• Record and analyze customer interactions to highlight recurring issues.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Empathy

Education

Bachelor's or Master's degree (BBA/MBA preferred)

Tools

MS Office

CRM tools

Job description

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.

JOB REQUIREMENTS

• Attend all incoming sales inquiries (walk-in, phone, email, or chat) by providing clear and accurate information about products in a professional, systematic, and focused manner, ensuring at least a 10% customer conversion rate.
• Handle all customer inquiries or complaints empathetically, take necessary action as per established protocols, and follow up for timely resolution to ensure customer satisfaction and retention.
• Record all customer interactions, issues, and feedback (in Bitrix), categorize and analyze data, highlight recurring issues, and suggest improvements for enhanced customer experience.
• Coordinate with internal departments to communicate customer requirements and ensure timely responses through proper channels.
• Manage daily office operations, including maintaining office supplies, coordinating with vendors, and ensuring a well-organized and professional office environment.
• Assist in scheduling meetings, handling correspondence, and maintaining records and documentation efficiently.
• Support HR and administrative functions such as visitor management, filing, and staff coordination when required.
• Ensure the front desk and office area remain clean, welcoming, and professional at all times.

JOB SPECIFICATIONS

• Bachelor's or Master's degree (BBA/MBA preferred).
• 1 to 2 years of UAE experience in customer service or office administration.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Strong verbal and written communication skills in English.
• Excellent organizational and multitasking abilities
• Professional attitude, punctuality, and attention to detail
• Ability to handle customers with empathy and maintain confidentiality

Location: Dubai