Customer Service Executive 30N25

TALENTMATE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment and staffing company is seeking a Customer Service Executive in Dubai. The role is pivotal in maintaining high-quality service delivery, involving responding to customer inquiries, complaints, and ensuring satisfaction. Candidates must have a Bachelor’s degree and proven experience in customer service. Effective communication, problem-solving, and multitasking skills are essential. The position offers a full-time work schedule in a dynamic environment, contributing to both customer retention and satisfaction.

Qualifications

• Proven customer support experience with strong resolution skills.
• Strong verbal and written communication skills for effective interaction.
• High level of patience and empathy when dealing with difficult customers.

Responsibilities

• Answer customer queries and resolve complaints through various channels.
• Provide accurate information to customers using the right methods.
• Keep records of customer interactions accurately.

Skills

Excellent communication skills

Problem-solving ability

Multitasking

Customer service software proficiency

Attention to detail

Education

Bachelor’s degree or equivalent experience in customer service

Tools

Customer service software

Job description

Job Description

The role of a Customer Service Executive at our company is pivotal in maintaining high-quality service delivery standards. The incumbent will be responsible for handling customer inquiries and complaints, providing solutions, and ensuring customer satisfaction. This dynamic position requires individuals with excellent communication skills, a strong problem‑solving ability, and a passion for service excellence. As a Customer Service Executive, you will be the primary point of contact between the company and its clients, ensuring their needs are met with a timely and professional response. Your ability to build positive relationships with our customers and your dedication to resolving issues effectively will play a critical role in enhancing customer loyalty and the overall reputation of the company. This role will allow you to work in a fast‑paced environment with various customer interactions while contributing significantly to our customer retention and acquisition strategies.

Responsibilities

• Answer customer queries and resolve complaints through various communication channels.
• Provide accurate, valid, and complete information to customers using the right methods.
• Identify and assess customers’ needs to achieve satisfaction and exceed expectations.
• Follow communication procedures, guidelines, and policies to maintain service standards.
• Handle customer complaints professionally and efficiently to ensure quick resolutions.
• Build sustainable relationships and trust with customer accounts through open communication.
• Keep records of customer interactions, transactions, comments, and complaints accurately.
• Collaborate with internal teams to address customer needs and improve service processes.
• Meet personal and team performance targets, aiming for high teamwork efficiency.
• Proactively seek feedback and elevate unresolved issues to relevant departments for solutions.
• Continuously upgrade product knowledge to provide informed responses to customer inquiries.
• Report to management delineating the customer issues and potential areas for improvement.

Requirements

• Bachelor’s degree or equivalent experience in customer service or related field.
• Proven customer support experience with a strong track record of resolution skills.
• Strong verbal and written communication skills for effective customer interaction.
• Adept at using customer service software, databases, and tools for tracking issues.
• High level of patience and empathy while interacting with demanding or difficult customers.
• Ability to multitask, prioritize, and manage time efficiently in a fast‑paced environment.
• Attention to detail and strong organizational skills for efficient workflow management.

Job Details

Role Level: Mid‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Dubai
Company Website: https://www.talentmate.com
Job Function: Customer Service
Company Industry: Recruitment & Staffing

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you’re hunting for your Next Job Opportunity or Looking for Potential Employers, we’re here to lend you a Helping Hand.