Customer Service cum Front Desk Receptionist (UAE National)

Deluxe Holiday Homes; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading vacation rental management firm in Fujairah is seeking a bilingual Front Desk Receptionist cum Admin. The ideal candidate must be a UAE National fluent in English and Arabic, possess excellent communication skills, and have a valid UAE driving license. This role involves welcoming guests, handling inquiries, processing reservations, and assisting with administrative tasks. Competitive salary and benefits package offered.

Benefits

Competitive Salary Package

Medical Insurance Plan

Annual Air Ticket Allowance

Company-provided laptop and SIM card

Comprehensive training and support

Opportunities for professional development

Qualifications

• UAE National with Family Book required.
• Valid UAE driving license is mandatory.
• Personal vehicle ownership is required.

Responsibilities

• Welcome guests warmly and ensure positive first impressions.
• Handle guest inquiries, requests, and complaints professionally.
• Process reservations through multiple methods.
• Provide information about properties and local attractions.
• Assist with general administrative tasks.
• Prepare daily schedule and coordinate with teams.

Skills

Fluency in Arabic

Fluency in English

Excellent communication skills

Problem-solving abilities

Job description

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.

We are looking for a highly motivated and experienced English and Arabic speaker UAE National as a Front Desk Receptionist cum Admin with a valid UAE Driving License to join our newly established Fujairah branch (located in Sharm neighborhood, Fujairah).

Note: Our office is situated in the Sharm area of Fujairah. The ideal candidate must possess the ability to commute to and from the office using their own personal vehicle.

Responsibilities

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process reservations over the phone, via email, or in-person.
• Ensure that all reservations have accurate and detailed information.
• Provide accurate information about our properties, amenities, and local attractions.
• Assist with general administrative tasks, such as answering phone calls, office supplies procurement, etc.
• Prepare daily schedule and coordinate with Housekeeping and maintenance teams for daily operations.
• Coordinate with operations team to ensure guest satisfaction.
• Other additional admin task assigned by the supervisor.

Benefits

• Competitive Salary Package;
• Medical Insurance Plan;
• Annual Air Ticket Allowance;
• A great working environment;
• Company-provided laptop and SIM card;
• Comprehensive training and support;
• Opportunities for professional development and growth within the company.

Requirements

• UAE National with Family Book required.
• Fluency in Arabic and English, both written and spoken;
• Must possess a valid UAE driving license;
• Owning a personal vehicle is mandatory;
• Possesses excellent communication skills;
• Strong problem-solving and decision-making abilities;

If you are a friendly and professional individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of creating unforgettable experiences for our guests.