Customer Service Coordinator - UAE National

Join; Dubai; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading regional company is seeking a Customer Service Coordinator, specifically for UAE Nationals. The role involves managing client inquiries through various channels, ensuring quality service, and maintaining effective communication. Candidates must have at least one year of experience in customer service and possess strong problem-solving skills. This part-time position offers a unique chance to contribute to a reputable organization with a focus on Emiratisation.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Professional approach with a positive attitude.
• Familiarity with products and services.

Responsibilities

• Respond to client inquiries via email, phone, or WhatsApp.
• Ensure timely closure of customer requests.
• Handle product information, availability, and order follow-ups.

Skills

Good communication skills

Problem-solving

Team player

Adaptability

Flexibility

Job description

Customer Service Coordinator - UAE National

At a glance

• Years of Experience Minimum 1 year
• Contract Type Unlimited contract
• Job Schedule Part time
• Locations Dubai Head Office
• Legal Employer HERMES MIDDLE EAST
• Posting Date 06/30/2025, 07:08 AM

Details of the job

MAIN RESPONSIBILITIES

RESPONSIBILITIES

• Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
• Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
• Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
• Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
• Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

REQUIREMENTS

• Possess good communication and greeting skills.
• Being punctual, flexible, hardworking, responsible and adaptable.
• Have a professional approach and a positive attitude.
• Being a team player.
• Able to solve problems and decision making.
• Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.