Customer Service Coordinator

Majid Al Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading regional market player is seeking a Customer Service Coordinator for their mall in Dubai. This role involves ensuring the smooth operations of the Customer Service Information Desk, assisting customers, and handling complaints effectively. Candidates should have a high school diploma and at least 2 years of customer service experience in a shopping center or luxury hotel in the GCC. Join a friendly team dedicated to providing unforgettable customer experiences.

Benefits

Friendly work environment

Diverse team of colleagues

Qualifications

• 2+ years' experience in Customer Service in a reputed shopping centre or luxury hotel.
• Ability to handle and resolve customer complaints with professionalism.

Responsibilities

• Support the execution of the Customer Service program in the mall.
• Ensure smooth operations at the Customer Service Information Desk.
• Assist customers with information and directions.
• Handle customer complaints professionally.
• Execute the Gift Card program as per policies.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Job Title

Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties

Role Summary

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

Role Profile

• Maintain up-to-date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any ongoing/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
• Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
• Assist the customers at the Information Desk by providing clear directions, information on ongoing / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
• Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
• Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.

Requirements

• High school diploma or equivalent required
• 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.