Customer Service Analyst: Power BI & Dashboards

VAM Systems; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology solutions firm in Abu Dhabi seeks a Customer Service professional. This role involves collecting and analyzing departmental requirements to prepare trend analysis reports. Candidates must be fluent in English and experts in Microsoft 365 applications, including Excel and Power BI. Strong communication and the ability to work under pressure are crucial. This is a full-time position with no remote work options available, requiring a joining time frame of 2 weeks maximum.

Qualifications

• Fluent in English, both oral and written.
• Expertise in Excel, PowerPoint, Power BI, and other Microsoft 365 tools.
• Strong communication skills.

Responsibilities

• Collect and analyze department requirements.
• Prepare trend analysis reports within the Customer Experience Department.
• Assist in creating reports and dashboards in Excel.

Skills

Excellent oral and written skills in English

Expert in Microsoft 365 (Excel, PPT, Power BI)

Strong written and verbal communication skills

Ability to work well under pressure

Job description

A leading technology solutions firm in Abu Dhabi seeks a Customer Service professional. This role involves collecting and analyzing departmental requirements to prepare trend analysis reports. Candidates must be fluent in English and experts in Microsoft 365 applications, including Excel and Power BI. Strong communication and the ability to work under pressure are crucial. This is a full-time position with no remote work options available, requiring a joining time frame of 2 weeks maximum.