Customer Service Agent

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing agency in Dubai is looking for a dedicated Customer Service Agent to provide exceptional support. This role involves responding to customer inquiries via phone, email, and chat, resolving issues with professionalism while maintaining high satisfaction levels. Ideal candidates should have strong communication skills and proven customer service experience, thriving in a fast-paced setting. This position offers a full-time opportunity within a dynamic team focused on teamwork and achievement.

Qualifications

• Proven experience in a customer service role.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve customer complaints efficiently with empathy.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to resolve issues.

Skills

Excellent verbal communication skills

Strong problem-solving skills

Attention to detail

Ability to multitask

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Job Description

We are seeking a dedicated and experienced Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, handling inquiries and resolving concerns with a professional and positive attitude. Your main responsibility will be to ensure a high level of customer satisfaction by providing exceptional service across various communication channels such as phone, email, and live chat. Our ideal candidate thrives in a fast-paced environment, possesses excellent interpersonal skills, and is capable of working independently while contributing to a team setting. If you are passionate about helping others and have a knack for problem-solving, we encourage you to apply for this rewarding opportunity.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and with empathy.
• Maintain accurate records of customer interactions and transactions.
• Communicate effectively with customers to understand their needs and concerns.
• Collaborate with other departments to resolve complex issues when needed.
• Follow up with customers to ensure their issues are completely resolved.
• Stay updated on company products and services to provide accurate information.
• Achieve personal and team performance targets consistently and effectively.
• Identify and elevate priority issues or potential risks to management.
• Conduct customer surveys to improve service delivery and customer satisfaction.
• Assist in training new customer service agents to ensure consistent service quality.
• Contribute to creating a positive workplace culture focusing on teamwork and achievement.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a customer service role, ideally in a similar industry.
• Excellent verbal and written communication skills are a must.
• Strong problem‑solving skills with attention to detail and accuracy.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and CRM software is advantageous.
• Ability to remain calm and professional under pressure.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: https://www.talentmate.com
• Job Function: Customer Service
• Company Industry: Recruitment & Staffing

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you’re hunting for your Next Job Opportunity or Looking for Potential Employers, we’re here to lend you a Helping Hand.

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank‑related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail].