Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Concentrix; United Arab Emirates; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor (Bilingual - English/Arabic) for a part-time, on-site position. The role involves receiving inbound calls, answering customer inquiries, and providing solutions to customer issues while maintaining high service standards. Ideal candidates will possess excellent communication skills, be fluent in English and/or Arabic, and demonstrate a cheerful personality. This position offers an opportunity to excel in a customer-focused environment.

Qualifications

• Fluent English and/or Arabic speaker.
• Must be good at MS Excel formulas.
• Cheerful personality, always with a smile.
• Empathetic, patient, and courteous in approach.

Responsibilities

• Receive inbound calls from customers while maintaining established standards.
• Provide high-quality customer service and answer enquiries efficiently.
• Identify customer problems and offer appropriate solutions.
• Participate in outbound calling programs as required.

Skills

Excellent customer service skills

Fluent English (B2 Level+) and/or Arabic

Good communication and interpersonal skills

Competent use of PC and MS Excel

Cheerful personality

Empathetic and patient

Pleasant telephone etiquette

Positive and professional approach

Attention to detail

Education

Graduate preferred in any stream

Job description

Job Title

Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Work Location - Abu Dhabi

Working Hours - 10 AM - 2 PM ( part time )

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.

Required Education, Skills and Qualifications

• Excellent customer service skills.
• A fluent English (B2 Level+) and / or Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity Employer

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Abu Dhabi - Building Khaleej Area

Time Type

Part time