Customer Service Administrator

Alfa Laval Spiral; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

Alfa Laval Group in Abu Dhabi seeks an Administrative Assistant to support service operations in the marine industry. The role involves coordinating service jobs, maintaining documentation, and liaising with engineers and departments to ensure timely execution.

The successful candidate will have a Diploma or degree in Office Administration, strong organizational skills, proficiency with MS Office, and experience with ERP/CRM systems.

Qualifications

• Diploma or degree in Office Administration or related field is preferred.
• 24 years of experience in customer service, service coordination or operations support within maritime or industrial services.

Responsibilities

• Act as the first point of contact for customers regarding service coordination scheduling and general service enquiries.
• Coordinate service jobs including technician mobilization attendance scheduling and job tracking.
• Prepare, issue and maintain service-related documentation such as work orders, service reports and job completion records.
• Liaise with service engineers, operations, procurement, sales and logistics teams to ensure timely service and sales execution.
• Provide clear and professional communication with customers regarding service status delays or changes.
• Assist in the preparation and monitoring of sales forecasts, budgets and performance metrics.
• Maintain accurate service records in ERP / CRM systems and ensure proper job closure.
• Support invoicing processes by ensuring completeness and accuracy of service documentation.
• Perform general administrative tasks such as filing, data entry and document management.
• Assist with quotations, purchase orders and basic commercial coordination as required.
• Ensure compliance with internal procedures, customer requirements and HSE documentation standards.

Skills

Customer service

Service coordination

Operations support

Verbal & written communication

Education

Diploma or degree in Office Administration or related field

Tools

ERP

CRM

Microsoft Office

Job description

Administrative Assistant

Sonihull (NRG Marine) a subsidiary of Alfa Laval Group is a market-leading provider of ultrasonic antifouling solutions. With installations across thousands of vessels globally we specialize in marine and industrial ultrasonic applications enhancing operational efficiency and environmental compliance.

As part of our continued growth we are seeking an Administrative Assistant with experience in marine or related technical service industries to support our service operations based in Abu Dhabi UAE.

Your Key Responsibilities:

• Act as the first point of contact for customers regarding service coordination scheduling and general service enquiries.
• Coordinate service jobs including technician mobilization attendance scheduling and job tracking.
• Prepare issue and maintain service-related documentation such as work orders service reports and job completion records.
• Liaise closely with service engineers operations procurement sales and logistics teams to ensure timely service and sales execution.
• Provide clear and professional communication with customers regarding service status delays or changes.
• Assist in the preparation and monitoring of sales forecasts budgets and performance metrics.
• Maintain accurate service records in ERP / CRM systems and ensure proper job closure.
• Support invoicing processes by ensuring completeness and accuracy of service documentation.
• Perform general administrative tasks such as filing data entry and document management.
• Assist with quotations purchase orders and basic commercial coordination as required.
• Ensure compliance with internal procedures customer requirements and HSE documentation standards.

What We Are Looking For:

Diploma or degree in Office Administration or related field is preferred.

24 years of experience in a customer service service coordination or operations support role ideally within the maritime or industrial services sector. You are highly organized customer-focused and comfortable working in a fast-paced service environment.

You possess excellent verbal and written communication skills including professional phone etiquette. confident in communicating with customers service engineers and internal stakeholders. Proficiency in Microsoft Office is required and experience with ERP or CRM systems is considered an advantage. Adaptability and willingness to learn new tasks and take on additional responsibilities as needed.

Why Join Alfa Laval

You will be part of a globally respected organization that values innovation sustainability and operational excellence. This role offers exposure to international service operations and opportunities for professional development within the Alfa Laval Group.

Note -

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

Required Experience:

Unclear Seniority