Customer Relationship Officer- Abu Dhabi

Emirates Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE seeks a Customer Relationship Officer to address client problems and ensure satisfaction. The role includes resolving inquiries, managing transactions, and providing high-quality service. Candidates must have a Bachelor's Degree, relevant experience, and strong communication skills. Familiarity with banking products and UAE experience are preferred. This position offers an opportunity to enhance customer engagement and drive service excellence.

Qualifications

• Relevant education with minimum of Bachelor’s Degree.
• Relevant experience in similar job.
• UAE experience required.
• Knowledge of banking products and operations.
• Excellent oral and written communication skills.

Responsibilities

• Address customer problems and complaints to achieve satisfactory resolutions.
• Resolve client problems and respond to inquiries quickly and effectively.
• Ensure completion of client transactions in a timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Manage efficient paper-flow and maintain strict control of confidential documents.

Skills

Customer service

Problem-solving

Communication

Education

Bachelor’s Degree

Job description

Job Responsibilities ( Relief Pool ) - Customer Relationship Officer

Address customer problems and complaints to achieve satisfactory resolutions.

• Referring issues beyond the role limit to appropriate points of reference.
• Resolve client problems and respond to inquiries quickly and effectively.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Incorporate EIB values into all activities.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Greet and orient the client to EIB products and service.
• Manage efficient paper –flow, supporting relevant procedures.
• Contacting client and getting missing documents.
• File maintenance.
• Preparing basic Memo.
• Any other task requested by your line Manager.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.

Education & Skills

• Relevant education with minimum of Bachelor’s Degree
• Relevant experience in similar job
• UAE experience
• Banking products and operations
• Oral and written communication