Customer Relationship Officer- Abu Dhabi

Emirates Islamic; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Dubai is seeking a Customer Relationship Officer for its Relief Pool team. This role requires addressing customer problems and complaints efficiently, providing high-quality service to enhance client satisfaction, and adhering to corporate procedures. The ideal candidate must hold a Bachelor's degree and possess strong communication and relationship management skills. Join a dynamic team focused on delivering exceptional banking experiences.

Qualifications

• Bachelor's Degree required.
• Experience in customer relationship roles is essential.
• Strong oral and written communication skills.

Responsibilities

• Address customer problems and complaints.
• Resolve client issues efficiently.
• Provide product and service information.

Skills

Communication skills

Client relationship management

Problem-solving

Education

Bachelor's Degree

Job description

Job Description

Job Responsibilities ( Relief Pool )- Customer Relationship Officer

Address customer problems and complaints to achieve satisfactory resolutions.

• Referring issues beyond the role limit to appropriate points of reference.
• Resolve client problems and respond to inquiries quickly and effectively.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Incorporate EIB values into all activities.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Greet and orient the client to EIB products and service.
• Manage efficient paper –flow, supporting relevant procedures
• Contacting client and getting missing documents.
• File maintenance.
• Preparing basic Memo.
• Any other task requested by your line Manager.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
• Education & Skills Relevant education with minimum of Bachelor’s Degree Relevant experience in similar job UAE experience Banking products and operations Oral and written communication