Customer Relationship Officer

Abu Dhabi Islamic Bank PJSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent Islamic bank in Dubai seeks a Customer Relationship Officer to manage customer inquiries and enhance service delivery. Responsibilities include handling deposit accounts and finance inquiries, cross-selling products, and managing subordinates. Candidates should have a strong background in retail banking and knowledge of UAE regulations. This role requires excellent communication and sales skills, as well as a proactive approach to customer service.

Qualifications

• Broad knowledge of ADIB's Retail Banking financial products and services.
• Good knowledge of Anti-Money Laundering regulations in the UAE.
• Familiarity with competitors in the local market.

Responsibilities

• Manage inquiries related to deposit accounts and finance.
• Sell and promote ADIB's products and services.
• Coordinate training and appraisal of subordinates.

Skills

Knowledge of retail banking financial products

Understanding of UAE banking regulations

Sales skills

Job description

Role: Customer Relationship Officer
Location: DubaiRegion

Role Purpose:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities:

• Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery.
• Sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination.
• Management of subordinates, plan their training and appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices , regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Sales skills