Customer Relations Officer

SEVEN Wellness Club; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier wellness club in Dubai is seeking a Customer Relationship Officer to enhance member engagement and satisfaction. The role involves addressing inquiries, promoting premium services, and building strong member relationships. Ideal candidates have a background in customer service, excellent communication skills, and a passion for wellness. The position offers competitive salary and benefits, including full club access and discounts on food and beverages.

Benefits

Full access to SEVEN Wellness Club facilities and classes

50% off all in-house food and beverage items

Opportunities to grow across SEVEN’s expanding group of brands

A team-oriented environment that values initiative and professionalism

Qualifications

• 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Background in the fitness, hospitality, or service industry is a plus.

Responsibilities

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback.
• Assist with member onboarding, renewals, cancellations, and account management.
• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
• Build strong relationships with members to understand their wellness goals.

Skills

Excellent verbal and written communication skills

Strong interpersonal and relationship-building abilities

Conflict resolution and problem-solving skills

High emotional intelligence and empathy

Education

Bachelor’s degree in hospitality, customer service, business, or a related field

Tools

Customer relationship management (CRM) software

Job description

Dubai, United Arab Emirates | Posted on 01/09/2026

SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, more balanced lives, seven days a week.

Job Description

The Customer RelationshipOfficer (CRO) plays a vital role in ensuring a superior experience for clubmembers by building strong relationships, handling inquiries and complaints,and promoting premium services. This position requires delivering personalizedservice, resolving issues effectively, and fostering member satisfaction andretention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point ofcontact for club members, addressing questions, concerns, and feedback withprofessionalism and empathy.
• Greet members warmly and providepersonalized assistance to ensure a seamless experience.
• Actively promote membershipupgrades, class bookings, and premium services.
• Handle member complaints andresolve issues promptly, escalating to management when necessary.
• Follow up to ensure issues areresolved to the member’s satisfaction.

Membership Management:

• Assist with member onboarding,renewals, cancellations, and account management.
• Maintain accurate member records inthe system, ensuring data privacy and security.
• Work closely with other departments(sales, wellness, and operations) to coordinate member services and ensuresmooth communication.
• Support marketing initiatives bypromoting events, offers, and programs.

Facility Tours and Promotions:

• Conduct guided tours forprospective members, highlighting the club’s premium amenities and services.
• Proactively recommend personalizedservices to enhance the member experience.

Member Retention:

• Build strong relationships withmembers to understand their wellness goals and ensure a high level ofengagement and retention.
• Identify at-risk members andimplement strategies to enhance their experience.

Requirements

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.
  

Competitive Salary: Based on experience and role responsibilities

Club Access: Full access to SEVEN Wellness Club facilities and classes

F&B Discount: 50% off all in-house food and beverage items atThe Dose by Silvena

Career Growth: Opportunities to grow across SEVEN’s expanding group of brands

Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being