Customer Relations Officer

SEVEN Wellness Club; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A premium wellness club in Dubai is seeking a Customer Relationship Officer to enhance member engagement and satisfaction. Responsibilities include addressing inquiries, resolving complaints, and promoting services. Ideal candidates will have a degree in hospitality or business and experience in customer service, particularly in luxury environments. This role offers a competitive salary and full access to club facilities, fostering a supportive team culture.

Benefits

Competitive Salary

Full access to SEVEN Wellness Club facilities

50% off in-house food and beverage items

Opportunities for career growth

Supportive culture

Qualifications

• At least 1–2 years of experience in customer service, sales, or a similar role.
• Strong verbal and written communication skills.
• Experience in a premium or luxury service environment preferred.

Responsibilities

• Serve as the primary point of contact for club members, addressing questions and concerns.
• Handle member complaints and resolve issues promptly.
• Conduct guided tours for prospective members.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Emotional intelligence

Customer service experience

Education

Bachelor’s degree in hospitality, customer service, business

Tools

Customer Relationship Management (CRM) software

Job description

Job Description

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

Key Responsibilities

Member Engagement and Support

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
• Actively promote membership upgrades, class bookings, and premium services.

Complaint Resolution

• Handle member complaints and resolve issues promptly, escalating to management when necessary.
• Follow up to ensure issues are resolved to the member’s satisfaction.

Membership Management

• Assist with member onboarding, renewals, cancellations, and account management.
• Maintain accurate member records in the system, ensuring data privacy and security.

Collaboration

• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
• Support marketing initiatives by promoting events, offers, and programs.

Facility Tours and Promotions

• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
• Proactively recommend personalized services to enhance the member experience.

Member Retention

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
• Identify at‑risk members and implement strategies to enhance their experience.

Requirements

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship‑building abilities.
• Conflict resolution and problem‑solving skills.
• High emotional intelligence and empathy.
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.
• Experiencia previa en atención al cliente, preferentemente en el sector deportivo o de bienestar.
• Excelentes habilidades de comunicación verbal y escrita.
• Actitud positiva y capacidad para trabajar en equipo.
• Habilidad para gestionar múltiples tareas y prioridades.
• Pasión por el bienestar y el deporte.
• Dominio en el uso de software CRM y otras herramientas de gestión de clientes.
• Disponibilidad para trabajar en turnos flexibles, incluyendo fines de semana y festivos.
• Se requiere pasaporte de la UE y / o autorización para trabajar en España.
• Se valorará experiencia previa en las Islas Baleares y conocimiento de las normativas locales.
• Only candidates who complete the assessment will be considered.
• Previous experience in customer service, preferably in the sports or wellness sector.
• Excellent verbal and written communication skills.
• Positive attitude and ability to work as part of a team.
• Ability to manage multiple tasks and priorities.
• Passion for wellness and sports.
• Availability to work flexible shifts, including weekends and holidays.
• EU passport and / or authorization to work in Spain is required.
• Previous experience in the Balearic Islands and knowledge of local regulations will be valued.
• Only candidates who complete the assessment will be considered.

Benefits

• Competitive Salary: Based on experience and role responsibilities
• Club Access: Full access to SEVEN Wellness Club facilities and classes
• F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
• Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
• Supportive Culture: A team‑oriented environment that values initiative, professionalism, and well‑being