Customer Relations (Concierge)

Al Hamra; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent real estate development company seeks a Concierge Personnel in Ras Al Khaimah to provide excellent customer service, manage requests, and ensure customer satisfaction. The ideal candidate will be a university graduate with strong communication skills and experience in hospitality. Fluency in English, Arabic, and Russian is preferred.

Qualifications

• Experience in customer service, front desk, or hospitality preferred.
• Must possess excellent communication and interpersonal skills.
• Must be fluent in English and preferably Arabic and Russian.

Responsibilities

• Act as the primary point of contact for customers.
• Provide friendly, professional, and personalized service.
• Respond to inquiries and manage requests and complaints.

Skills

Customer service skills

Communication skills

Interpersonal skills

Problem-solving ability

Attention to detail

Fluency in English

Fluency in Arabic

Fluency in Russian

Education

University graduate

Tools

MS Office

Job description

About the Company

Al Hamra is a Ras Al Khaimah based real estate development and investment company focused on creating premier lifestyle communities and luxury hospitality experiences. Founded in 2003, the company has been instrumental in shaping the real estate landscape of Ras Al Khaimah, particularly through developments like Al Hamra Village. Al Hamra is known for its integrated communities, master-planned developments, and investments in hospitality, retail, and leisure.

Role Summary:

The Concierge Personnel will act as the primary point of contact for our customers, providing friendly, professional, and personalized service. Key responsibilities include responding to inquiries, arranging reservations and bookings, managing requests and complaints, and ensuring a high level of customer satisfaction.

Key Requirements:

• University graduate.
• Prior experience in customer service, front desk, or hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English, Arabic, Russi𝖺n (spoken and written).
• Proficiency in MS Office applications.
• Strong problem-solving ability and attention to detail.
• Ability to work flexible hours, including weekends.
• Professional appearance and demeanor.